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What is ProductPlan?
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Our team has been using Redmine as our project management tools as well as bug tracking system at the very beginning. It's very easy to use although it is a little complex for new guys to set it up. Best of all, it's free and you can host it on your own server.
Used by IT team team to track all tickets for all products. All product defects, features and development tasks are entered in Redmine, categorized, and assigned to developers. All code releases are tracked along with the corresponding tickets within this system.
Integrates with Zapier and Webhooks in Shopify for Customer Follow-up and Marketing Campaign Management. Also used individually for SEO Planning (manually with Excel/ SEO Powersuite RankTracker)