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Salesforce Service Cloud vs Relate: What are the differences?
Developers describe Salesforce Service Cloud as "A platform for customer service and support". It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud. On the other hand, Relate is detailed as "The CRM for Google Sheets". It is the CRM for Google Sheets. If you are using Google Sheets as your CRM, It will make that experience a whole lot better. It is a flexible app that adds kanban, lists, filters and permissions to your Sheet. It's the better interface to sell.
Salesforce Service Cloud and Relate can be primarily classified as "CRM" tools.
Some of the features offered by Salesforce Service Cloud are:
- Lightning Service Console
- Case Management
- Workflow and Approvals
On the other hand, Relate provides the following key features:
- Pages for each row
- Permission your pipeline
- Adds kanban, lists, filters and permissions to your Sheet