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WakeupsalesCRM vs Salesforce Service Cloud: What are the differences?
What is WakeupsalesCRM? *An easy to use cloud CRM for small, medium and enterprise businesses *. It is an Open Source and SAAS based CRM application that manages and analyzes customer interaction and data to improve your business relationships & sales growth.
What is Salesforce Service Cloud? A platform for customer service and support. It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
WakeupsalesCRM and Salesforce Service Cloud can be categorized as "CRM" tools.
Some of the features offered by WakeupsalesCRM are:
- Pipeline view for better transparency
- Accurate reporting & analytics
- Unified customer information
On the other hand, Salesforce Service Cloud provides the following key features:
- Lightning Service Console
- Case Management
- Workflow and Approvals