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Help Scout vs SupportFu: What are the differences?
Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers; SupportFu: The easiest way to scale personalized customer support. SupportFu is a fully hosted solution to manage email and twitter based customer support.
Help Scout and SupportFu can be primarily classified as "Help Desk" tools.
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, SupportFu provides the following key features:
- Universal Inbox
- Ticket Management
- Productivity Tools
We needed a sophisticated help center solution as we provide extensive support with 3 support team tiers. Intercom is more about messaging and automation. We needed sub-tickets, tasks, reminders, SLAs, automation, and strong API connections. That's why we have chosen Zendesk and we are quite happy with that.
Pros of Help Scout
- Email based helpdesk19
- Great user experience18
- Reasonably priced10
- No helpdesk branding7
- Free plan for startups6
Pros of SupportFu
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What is Help Scout?
What is SupportFu?
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What companies use SupportFu?
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