Need advice about which tool to choose?Ask the StackShare community!

Kayako

12
19
+ 1
23
UserVoice

354
129
+ 1
144
Add tool

Kayako vs UserVoice: What are the differences?

What is Kayako? Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships. Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

What is UserVoice? Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Kayako and UserVoice can be categorized as "Help Desk" tools.

Some of the features offered by Kayako are:

  • Support ticketing with email integration
  • Live chat widgets for your helpdesk and your website
  • Real-time visitor monitoring

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

"Unlimited custom fields on forms" is the primary reason why developers consider Kayako over the competitors, whereas "Feedback tool" was stated as the key factor in picking UserVoice.

Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
Pros of Kayako
Pros of UserVoice
  • 3
    Easy to customize
  • 3
    Possible to host on your own
  • 3
    API access
  • 3
    Module based extensions
  • 3
    OS independent frontend
  • 3
    Customers can use it easily
  • 3
    Unlimited custom fields on forms
  • 2
    Simple, powerhouse and scalable.
  • 40
    Feedback tool
  • 27
    Easy setup
  • 23
    Free
  • 15
    Support tool
  • 14
    Knowledge Base
  • 10
    Easy
  • 7
    All-in-one
  • 5
    Customizable
  • 3
    Widget stays out of your way

Sign up to add or upvote prosMake informed product decisions

Cons of Kayako
Cons of UserVoice
    Be the first to leave a con
    • 1
      Wish users could auth with our app instead of UserVoice

    Sign up to add or upvote consMake informed product decisions

    What is Kayako?

    Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

    What is UserVoice?

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Kayako?
    What companies use UserVoice?
    See which teams inside your own company are using Kayako or UserVoice.
    Sign up for StackShare EnterpriseLearn More

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Kayako?
    What tools integrate with UserVoice?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    What are some alternatives to Kayako and UserVoice?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    Jira Service Desk
    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
    ServiceNow.com
    It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.
    See all alternatives