RingCentral vs Viber: What are the differences?

1. Cost: RingCentral offers tiered pricing plans based on the number of users and features required, making it suitable for businesses of all sizes. On the other hand, Viber is a free app that allows users to make voice and video calls, send texts, and multimedia messages to other Viber users for free. However, Viber does offer a Viber Out feature for making calls to non-Viber users at a cost. This difference in pricing structure caters to different user needs and budgets.

2. Business Features: RingCentral is tailored towards businesses and offers advanced features such as team messaging, video conferencing, and integration with popular business apps like Google Workspace and Microsoft 365. Viber, on the other hand, is primarily focused on personal communication with features like stickers, games, and public chat channels. The distinct focus on either business or personal usage sets RingCentral and Viber apart in terms of functionality.

3. International Calling: RingCentral provides international calling at competitive rates for businesses with global operations, with over 100 countries supported. Viber, on the other hand, offers free international calls to other Viber users but charges for calls made to non-Viber users through Viber Out. The approach to international calling can be a deciding factor for users based on their communication needs.

4. Compatibility: RingCentral is compatible with various devices and operating systems, including desktop, mobile, and tablets, ensuring seamless communication across platforms. Viber is also available on multiple platforms but is more commonly used on mobile devices compared to desktop usage. The differences in the compatibility and platform focus of RingCentral and Viber can influence user preference based on their device usage habits.

5. Security: RingCentral prioritizes security and compliance for businesses, offering features like end-to-end encryption, access controls, and compliance with data protection regulations. Viber also emphasizes user privacy with features like hidden chat options and self-destructing messages. The varying levels of security and privacy features between RingCentral and Viber cater to different user preferences and requirements.

6. Integration: RingCentral offers seamless integration with popular business tools and platforms like Salesforce, Slack, and Zendesk, enhancing productivity and workflow efficiency. In contrast, Viber focuses more on standalone communication features and lacks extensive integration capabilities with other business applications. The ability to integrate with existing workflows and tools can be a crucial factor for businesses when choosing between RingCentral and Viber.

In Summary, RingCentral and Viber offer distinct advantages in terms of cost, features, international calling, compatibility, security, and integration, catering to different user preferences and business needs.