Zendesk vs Vision Helpdesk: What are the differences?

What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Vision Helpdesk? A Web Based Help Desk Software that allows you to manage support for Multiple Companies at one place. It is an all-in-one help desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it has a robust incident and problem management feature that can automate responses and organize service tickets.

Zendesk and Vision Helpdesk can be categorized as "Help Desk" tools.

Some of the features offered by Zendesk are:

• Offer your customers a quick path to the answers they need with knowledge base and community features.
• Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
• Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

On the other hand, Vision Helpdesk provides the following key features:

• 3rd party single login and integrations
• Automation, workflow, SLA, and escalations
• Blabby – private social hub for your staff members