SupportBeeWhat is SupportBee?
SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
SupportBee is a tool in the Customer Support category of a tech stack.
Key Features
Handle Multiple Email AddressesHTML Email TicketingLightning Fast Email ImportingEmbeddable Contact FormForward Emails & Create Tickets On Behalf of CustomersNo Per Agent FeesAuto-Refreshing EverythingComments for Private DiscussionGroups & LabelsReply Faster Using SnippetsKeyboard Shortcuts FTW!Filters for Help Desk AutomationWebhooks & APIInsightful ReportsCustomer History for ContextNo SupportBee Branding
SupportBee Pros & Cons
Pros of SupportBee
No pros listed yet.
Cons of SupportBee
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SupportBee Alternatives & Comparisons
What are some alternatives to SupportBee?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
