What is SupportBee?
SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
SupportBee is a tool in the Help Desk category of a tech stack.
Who uses SupportBee?
3 companies reportedly use SupportBee in their tech stacks, including TechCrunch, Swiftype, and Customer Service Tools.
Trello, Pivotal Tracker, Highrise, Campfire, and Capsule CRM are some of the popular tools that integrate with SupportBee. Here's a list of all 6 tools that integrate with SupportBee.
Why developers like SupportBee?
Here’s a list of reasons why companies and developers use SupportBee
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- Handle Multiple Email Addresses
- HTML Email Ticketing
- Lightning Fast Email Importing
- Embeddable Contact Form
- Forward Emails & Create Tickets On Behalf of Customers
- No Per Agent Fees
- Auto-Refreshing Everything
- Comments for Private Discussion
- Groups & Labels
- Reply Faster Using Snippets
- Keyboard Shortcuts FTW!
- Filters for Help Desk Automation
- Webhooks & API
- Insightful Reports
- Customer History for Context
- No SupportBee Branding
SupportBee Alternatives & Comparisons
What are some alternatives to SupportBee?
See all alternatives
Freshdesk is an on demand customer support software that works across multiple support channels.
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.