What is SupportBee?
SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
SupportBee is a tool in the Help Desk category of a tech stack.
Who uses SupportBee?
Companies
3 companies reportedly use SupportBee in their tech stacks, including TechCrunch, Customer Service Tools, and Swiftype.
Developers
SupportBee Integrations
Trello, Pivotal Tracker, Flowdock, Highrise, and Campfire are some of the popular tools that integrate with SupportBee. Here's a list of all 6 tools that integrate with SupportBee.
SupportBee's Features
- Handle Multiple Email Addresses
- HTML Email Ticketing
- Lightning Fast Email Importing
- Embeddable Contact Form
- Forward Emails & Create Tickets On Behalf of Customers
- No Per Agent Fees
- Auto-Refreshing Everything
- Comments for Private Discussion
- Groups & Labels
- Reply Faster Using Snippets
- Keyboard Shortcuts FTW!
- Filters for Help Desk Automation
- Webhooks & API
- Insightful Reports
- Customer History for Context
- No SupportBee Branding
SupportBee Alternatives & Comparisons
What are some alternatives to SupportBee?
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
JavaScript
JavaScript is most known as the scripting language for Web pages, but used in many non-browser environments as well such as node.js or Apache CouchDB. It is a prototype-based, multi-paradigm scripting language that is dynamic,and supports object-oriented, imperative, and functional programming styles.
Git
Git is a free and open source distributed version control system designed to handle everything from small to very large projects with speed and efficiency.
GitHub
GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over three million people use GitHub to build amazing things together.
