Zendesk

Zendesk

Business Tools / Support, Sales, and Marketing / Help Desk
Avatar of rishig
Head of Product at Zulip
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I use Front instead of Zendesk because even in very early beta it had gotten many of the little details of what we wanted in a customer support product right. E.g. emails look like they come from me, instead of looking like they come from a ticketing system. And they do a good job at basic workflows like assigning tickets, and having side conversations about tickets. Other features I like are their keyboard shortcuts, and canned responses (though I expect other products have those as well).

For context, the Zulip support team is roughly 1-3 people, depending on who you count.

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3 upvotes19.9K views
Avatar of pauladams
Founder; CEO; Lead Full Stack Developer at The Coders Zone

Zendesk allows us to provide customer support through virtually any channel, all controlled through one, clean, intuitive interface. Cachet is a free and open source status page system, which is ideal for us as we need to be able to quickly update our customers on server status.

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2 upvotes22.3K views
Avatar of twschiller
Head of Engineering at MOKA Analytics
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API Zendesk

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1 upvote16.1K views
Avatar of waliahmed
Chief Executive Officer at Gitt
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Have so many options, and can connect with our custom infrastructure and existing support channel. Zendesk

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1 upvote16.1K views
Avatar of delbin
CTO at IndianCashback
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Customer support mails are handled by Zendesk. Simple and elegant platform. Zendesk

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1 upvote16K views
Avatar of wires
Founder at Statebox
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Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly. Zendesk

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1 upvote1.7K views
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It's our customer service system for dealing with inbound ticket requests from any channel integrated. Zendesk

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1 upvote50 views
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Zendesk's "Inbox" product backends our primary customer support email address. Zendesk

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1 upvote45 views
Avatar of adambird
CEO & Co-founder at Cronofy
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Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed. Zendesk

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1 upvote45 views