AskNicely
Customer SupportWhat is AskNicely?
Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.
AskNicely is a tool in the Customer Support category of a tech stack.
Key Features
Collect Feedback - Automatically collect customer feedback on a daily basis. Integrate your CRM (eg. Salesforce) to trigger feedback requests after specific events or timeframes.Engage the Business - Share real time insights with everyone from the front line to the CEO. Track NPS® by product, channel, rep, anything. Drill down into themes with text analytics.Close the Loop - Empower your team to take immediate action to drive retention, upgrades, reviews and referrals. Build automated workflows in AskNicely or your CRM.
AskNicely Pros & Cons
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