bjadin
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  • Avoid at all costs - Support is non-existent

    August 09, 2017 13:56

    I cannot stress enough how important it is for companies to avoid Readme.io.

    There is no accountability from their team when their service encounters serious errors. For weeks now, the service has been throwing internal server errors which were caught by monitoring tools.

    In reaching out to readme.io support, the only information they ever gave was "Thank you" and a link to their status page. The status page does not reflect the fact the services is severely depredated and any further attempts over the past 14 days to reach support have been met with total silence.

    Then there was an exchange with their CEO on Twitter who seemed like they may try to get us some sort of response or RFO, but that has also been met with silence after submitting exactly what was requested.

    If you value the ability for your customers to reach your API Documents, then do not use readme.io.

    README.IO DOES NOT CARE ABOUT YOU AS A CUSTOMER.

    Ease of Use Documentation Reliability Support