What is Front?
Who uses Front?
Why developers like Front?
Here are some stack decisions, common use cases and reviews by companies and developers who chose Front in their tech stack.
I use Front instead of Zendesk because even in very early beta it had gotten many of the little details of what we wanted in a customer support product right. E.g. emails look like they come from me, instead of looking like they come from a ticketing system. And they do a good job at basic workflows like assigning tickets, and having side conversations about tickets. Other features I like are their keyboard shortcuts, and canned responses (though I expect other products have those as well).
For context, the Zulip support team is roughly 1-3 people, depending on who you count.