By

Groove

#76in Customer Support

Stacks63 Discussions1

Followers49

What is Groove?

Build better customer experiences with Groove

Groove is a tool in the Customer Support category of a tech stack.

Key Features

MailboxesKnowledge BaseWeb widgetLive chat (Upcoming)Assignments@mentionsReportsRulesAPI accessTeamsWhatsApp & SMS (Upcoming)Salesforce, HubSpot, Jira Integrations

Groove Pros & Cons

Pros of Groove

✓Easy setup
✓Affordably priced
✓One of the best user interfaces around

Cons of Groove

No cons listed yet.

Groove Integrations

HeyUpdate, AskNicely, AWeber, Elevio, Talkdesk and 7 more are some of the popular tools that integrate with Groove. Here's a list of all 12 tools that integrate with Groove.

Salesforce Sales Cloud

Shopify

Chargebee

Groove Discussions

Discover why developers choose Groove. Read real-world technical decisions and stack choices from the StackShare community.

Bill Glover

Writer, Software Engineer at Bright Canopy, LLC

Oct 19, 2015

Needs adviceon

Groove

We use GrooveHQ to handle all inbound customer support requests. Works great! GrooveHQ

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Comments

Groove Alternatives & Comparisons

What are some alternatives to Groove?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Try It

Visit Website

Adoption

On StackShare

Companies

42

S B G C E B +36

Developers

26

B B B A B J +20

Jira Service Desk

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

ServiceNow.com

It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.

Groove Integrations

HeyUpdate, AskNicely, AWeber, Elevio, Talkdesk and 7 more are some of the popular tools that integrate with Groove. Here's a list of all 12 tools that integrate with Groove.