GrooveHQ logo
Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.
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What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
GrooveHQ is a tool in the Help Desk category of a tech stack.

Who uses GrooveHQ?

Companies
34 companies reportedly use GrooveHQ in their tech stacks, including StatusPage.io, Gekko, and Clui.

Developers
8 developers on StackShare have stated that they use GrooveHQ.

Why developers like GrooveHQ?

Here’s a list of reasons why companies and developers use GrooveHQ
GrooveHQ Reviews

Here are some stack decisions, common use cases and reviews by companies and developers who chose GrooveHQ in their tech stack.

Bill Glover
Bill Glover
Writer, Software Engineer at Bill Glover · | 1 upvotes · 497 views
atBright Canopy,  LLCBright Canopy, LLC
GrooveHQ

We use GrooveHQ to handle all inbound customer support requests. Works great! GrooveHQ

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GrooveHQ's Features

  • Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
  • Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
  • Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.
  • Canned Replies- Create canned replies for frequently sent messages and avoid having to type the same reply over and over again.
  • Twitter & Facebook Integration- Connect your Twitter account to turn Tweets into tickets and respond to customers from your Groove dashboard. Manage and reply to customers' posts on your Facebook Timeline, or easily convert them into tickets.
  • Agent Profiles- Get more out of ticket automation and manage your workflow better by organizing your support agents into groups.
  • Satisfaction Ratings- Show your customers how much you care and motivate your agents to be awesome with satisfaction ratings.
  • LiveChat Integration- Turn live chats into tickets with a single click, and resolve existing tickets faster by inviting customers to chat.

GrooveHQ Alternatives & Comparisons

What are some alternatives to GrooveHQ?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
See all alternatives

GrooveHQ's Followers
12 developers follow GrooveHQ to keep up with related blogs and decisions.
Mohamma76685757
Lukas Mehnert
Mustafa Temur
Vineet M
MohammadAsh15
Guillermo Lantzendorffer
Jm Kim
Mattia Alfieri
andwhale
Byoung Don Jang