One of our top priorities at Pinterest is fostering a safe and trustworthy experience for all Pinners. As Pinterest’s user base and ads business grow, the review volume has been increasing exponentially, and more content types require moderation support. To solve greater engineering and operational challenges at scale, we needed a highly-reliable and performant system to detect, report, evaluate, and act on abusive content and users and so we created Pinqueue.
Pinqueue-3.0 serves as a generic platform for content moderation and human labeling. Under the hood, Pinqueue3.0 is a Flask + React app powered by Pinterest’s very own Gestalt UI framework. On the backend, Pinqueue3.0 heavily relies on PinLater, a Pinterest-built reliable asynchronous job execution system, to handle the requests for enqueueing and action-taking. Using PinLater has significantly strengthened Pinqueue3.0’s overall infra with its capability of processing a massive load of events with configurable retry policies.
Hundreds of millions of people around the world use Pinterest to discover and do what they love, and our job is to protect them from abusive and harmful content. We’re committed to providing an inspirational yet safe experience to all Pinners. Solving trust & safety problems is a joint effort requiring expertise across multiple domains. Pinqueue3.0 not only plays a critical role in responsively taking down unsafe content, it also has become an enabler for future ML/automation initiatives by providing high-quality human labels. Going forward, we will continue to improve the review experience, measure review quality and collaborate with our machine learning teams to solve content moderation beyond manual reviews at an even larger scale.