By
Jitbit
JitbitJitbit Helpdesk
What is Jitbit Helpdesk?
Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
Jitbit Helpdesk is a tool in the Customer Support category of a tech stack.
Key Features
Knowledge baseLive chat and "contact us" widget for webitesMailbox integrationFile attachmentsAsset managementFeedback forum and "voting" for requestsPowerful automationRule-based chatbotsMobile apps
Jitbit Helpdesk Pros & Cons
Pros of Jitbit Helpdesk
- ✓Turn-key, no need to become an expert in another app
- ✓Easy to configure and very versatile
Cons of Jitbit Helpdesk
No cons listed yet.
Jitbit Helpdesk Alternatives & Comparisons
What are some alternatives to Jitbit Helpdesk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
