Alternatives to Smooch logo

Alternatives to Smooch

Intercom, Front, Twilio, Telegram Bot API, and Dialogflow are the most popular alternatives and competitors to Smooch.
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What is Smooch and what are its top alternatives?

Smooch is the best software platform to build messaging experiences. Get access to the largest set of channels with a single API, and the most reliable infrastructure.
Smooch is a tool in the Chatbot Platforms & Tools category of a tech stack.

Top Alternatives to Smooch

  • Intercom

    Intercom

    Intercom is a customer communication platform with a suite of integrated products for every team鈥攊ncluding sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. ...

  • Front

    Front

    Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile. ...

  • Twilio

    Twilio

    Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs. ...

  • Telegram Bot API

    Telegram Bot API

    Bots are third-party applications that run inside Telegram. Users can interact with bots by sending them messages, commands and inline requests. You control your bots using HTTPS requests to our bot API. ...

  • Dialogflow

    Dialogflow

    Give users new ways to interact with your product by building engaging voice and text-based conversational apps. ...

  • Microsoft Bot Framework

    Microsoft Bot Framework

    The Microsoft Bot Framework provides just what you need to build and connect intelligent bots that interact naturally wherever your users are talking, from text/sms to Skype, Slack, Office 365 mail and other popular services. ...

  • Messenger Platform

    Messenger Platform

    With bots and live-messaging tools, you can create a custom experience for your unique audience. ...

  • IBM Watson

    IBM Watson

    It combines artificial intelligence (AI) and sophisticated analytical software for optimal performance as a "question answering" machine. ...

Smooch alternatives & related posts

related Intercom posts

Kirill Shirinkin
Cloud and DevOps Consultant at mkdev | 12 upvotes 路 625.7K views

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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Priit Kaasik
Engineering Lead at Katana MRP | 7 upvotes 路 55.6K views

Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

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Front logo

Front

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Takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email
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related Front posts

related Twilio posts

Julien DeFrance
Principal Software Engineer at Tophatter | 3 upvotes 路 435.9K views

Nexmo vs Twilio ?

Back in the early days at SmartZip Analytics, that evaluation had - for whatever reason - been made by Product Management. Some developers might have been consulted, but we hadn't made the final call and some key engineering aspects of it were omitted.

When revamping the platform, I made sure to flip the decision process how it should be. Business provided an input but Engineering lead the way and has the final say on all implementation matters. My engineers and I decided on re-evaluating the criteria and vendor selection. Not only did we need SMS support, but were we not thinking about #VoiceAndSms support as the use cases evolved.

Also, on an engineering standpoint, SDK mattered. Nexmo didn't have any. Twilio did. No-one would ever want to re-build from scratch integration layers vendors should naturally come up with and provide their customers with.

Twilio won on all fronts. Including costs and implementation timelines. No-one even noticed the vendor switch.

Many years later, Twilio demonstrated its position as a leader by holding conferences in the Bay Area, announcing features like Twilio Functions. Even acquired Authy which we also used for 2FA. Twilio's growth has been amazing. Its recent acquisition of SendGrid continues to show it.

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Telegram Bot API logo

Telegram Bot API

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HTTP-based interface created for developers keen on building bots for Telegram
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related Telegram Bot API posts

Dialogflow logo

Dialogflow

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Give users new ways to interact with your product by building engaging voice and text-based conversational apps.
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related Dialogflow posts

Microsoft Bot Framework logo

Microsoft Bot Framework

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Connect intelligent bots that interact via text/sms, Skype, Slack, Office 365 mail and other popular services
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related Microsoft Bot Framework posts

Messenger Platform logo

Messenger Platform

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Tools to help you build your bot and reach 900 million people around the world
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PROS OF MESSENGER PLATFORM
CONS OF MESSENGER PLATFORM
    No cons available

    related Messenger Platform posts

    IBM Watson logo

    IBM Watson

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    A question-answering computer system capable of answering questions posed in natural language
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    related IBM Watson posts