In late 2013, the Operations Engineering team at PagerDuty was made up of 4 engineers, and was comprised of generalists, each of whom had one or two areas of depth. Although the Operations Team ran its own on-call, each engineering team at PagerDuty also participated on the pager.

The Operations Engineering Team owned 150+ servers spanning multiple cloud providers, and used Chef to automate their infrastructure across the various cloud providers with a mix of completely custom cookbooks and customized community cookbooks.

Custom cookbooks were managed by Berkshelf, andach custom cookbook contained its own tests based on ChefSpec 3, coupled with Rspec.

Jenkins was used to GitHub for new changes and to handle unit testing of those features.