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Acquire vs HelpDesk+: What are the differences?
Developers describe Acquire as "The best way to connect with customers". It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs. On the other hand, HelpDesk+ is detailed as "Jira service desk for Slack". It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.
Acquire belongs to "Help Desk" category of the tech stack, while HelpDesk+ can be primarily classified under "Slack Tools".
Some of the features offered by Acquire are:
- Live chat software
- Chatbot
- Cobrowsing
On the other hand, HelpDesk+ provides the following key features:
- Threaded conversations
- View & Update Requests
- Notifications for updates from anywhere
