Amazon Connect vs Talkdesk: What are the differences?
Amazon Connect: Simple to use, cloud-based contact center. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required; Talkdesk: Create a Call Center in 5 Minutes. Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required..
Amazon Connect and Talkdesk can be primarily classified as "Call Center Management" tools.
Some of the features offered by Amazon Connect are:
- Easy to set up and manage
- Scalable and elastic
- Pay as you go
On the other hand, Talkdesk provides the following key features:
- Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
- Advanced Routing - IVR system, skills based routing and forward to phone.
- Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.