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Amazon Connect
Amazon Connect

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Talkdesk
Talkdesk

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Amazon Connect vs Talkdesk: What are the differences?

Amazon Connect: Simple to use, cloud-based contact center. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required; Talkdesk: Create a Call Center in 5 Minutes. Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required..

Amazon Connect and Talkdesk can be primarily classified as "Call Center Management" tools.

Some of the features offered by Amazon Connect are:

  • Easy to set up and manage
  • Scalable and elastic
  • Pay as you go

On the other hand, Talkdesk provides the following key features:

  • Make and Receive Calls - call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers.
  • Advanced Routing - IVR system, skills based routing and forward to phone.
  • Integrate with Your Tools - contact history, enhanced caller ID, built-in CRM, compile contact lists, contact tags and custom fields, integrations, automated tasks, data import and synchronization.
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What is Amazon Connect?

The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

What is Talkdesk?

Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.
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              What are some alternatives to Amazon Connect and Talkdesk?
              Twilio
              Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.
              Zendesk
              Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
              Genesys
              It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.
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              How developers use Amazon Connect and Talkdesk
              Avatar of Charles LaPress
              Charles LaPress uses Amazon ConnectAmazon Connect

              AWS Connect provides the voice to Lex text bot interface that runs through the data entry for a listing. The simple interface allows the logic for connecting AWS lambda functions that trigger the bot interactions as well as the data store in Dynamodb.

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