Desk.com vs Help Scout

Desk.com
Desk.com

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Help Scout
Help Scout

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60
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Desk.com vs Help Scout: What are the differences?

Desk.com: The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere; Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Desk.com and Help Scout belong to "Help Desk" category of the tech stack.

Some of the features offered by Desk.com are:

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, Help Scout provides the following key features:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

"Collaboration functionality" is the top reason why over 2 developers like Desk.com, while over 18 developers mention "Email based helpdesk" as the leading cause for choosing Help Scout.

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What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Want advice about which of these to choose?Ask the StackShare community!

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      What are some alternatives to Desk.com and Help Scout?
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      GrooveHQ
      Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
      Jira Service Desk
      It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
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      Decisions about Desk.com and Help Scout
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      How developers use Desk.com and Help Scout
      Avatar of Uploadcare
      Uploadcare uses Help ScoutHelp Scout

      Uploadcare is providing it's top notch tech support with the help of Help Scout.

      Avatar of AmperVue
      AmperVue uses Help ScoutHelp Scout

      Customer Contact and Support

      Avatar of Thomas Zickell
      Thomas Zickell uses Help ScoutHelp Scout

      Important emails

      How much does Desk.com cost?
      How much does Help Scout cost?