Help Scout vs. Desk.com

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Description

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

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Pros

Why do developers choose Help Scout?
Why do you like Help Scout?

Why do developers choose Desk.com?
Why do you like Desk.com?

Cons

What are the cons of using Help Scout?
No Cons submitted yet for Help Scout
Downsides of Help Scout?

What are the cons of using Desk.com?
No Cons submitted yet for Desk.com
Downsides of Desk.com?

Pricing

How much does Help Scout cost?
Help Scout Pricing
How much does Desk.com cost?
Desk.com Pricing

Companies

What companies use Help Scout?
221 companies on StackShare use Help Scout
What companies use Desk.com?
37 companies on StackShare use Desk.com

Integrations

What tools integrate with Help Scout?
26 tools on StackShare integrate with Help Scout
What tools integrate with Desk.com?
21 tools on StackShare integrate with Desk.com

What are some alternatives to Help Scout and Desk.com?

  • Zendesk - The leading cloud-based customer service software solution.
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to Help Scout

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