Deskero vs GrooveHQ: What are the differences?

Developers describe Deskero as "Simple help desk software for effective customer engagement". It is a support solution that doesn't only manage your client's requests, but goes a step further and enables you to reach out to them too It takes Multi-channel support to next level. A software that is both personal and easy to use.. On the other hand, GrooveHQ is detailed as "Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more". Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

Deskero and GrooveHQ belong to "Help Desk" category of the tech stack.

Some of the features offered by Deskero are:

• Multi-Channel support
• Feedback from your website
• Instant chat tickets

On the other hand, GrooveHQ provides the following key features:

• Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
• Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
• Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.