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FreshDesk vs Service-Now: What are the differences?
Developers describe FreshDesk as "Refreshing the way thousands of help desk agents support their customers everyday, world wide". Freshdesk is an on demand customer support software that works across multiple support channels. On the other hand, Service-Now is detailed as "A service management software". It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.
FreshDesk and Service-Now can be categorized as "Help Desk" tools.
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Learn MorePros of FreshDesk
Pros of ServiceNow.com
Pros of FreshDesk
- Omnichannel capabilities3
- Centralizes our customer support2
- Great Value for Money2
- Cheap1
Pros of ServiceNow.com
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What is FreshDesk?
Freshdesk is an on demand customer support software that works across multiple support channels.
What is ServiceNow.com?
It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.
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What companies use FreshDesk?
What companies use ServiceNow.com?
What companies use FreshDesk?
What companies use ServiceNow.com?
See which teams inside your own company are using FreshDesk or ServiceNow.com.
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What tools integrate with FreshDesk?
What tools integrate with ServiceNow.com?
What tools integrate with FreshDesk?
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What are some alternatives to FreshDesk and ServiceNow.com?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Zoho Desk
It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
Happyfox
HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Freshservice
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.