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FullStory vs LogRocket: What are the differences?

Key Differences between FullStory and LogRocket

FullStory and LogRocket are both customer experience analytics tools that can help businesses understand user behavior on their websites. However, there are several key differences between the two:

  1. Session Replay Capabilities: FullStory provides a comprehensive session replay feature that allows businesses to see exactly what users are doing on their website, including mouse movements, page scrolling, and form interactions. On the other hand, LogRocket's session replay is more focused on debugging, providing detailed console logs and network activity, but offering less visual information about user interactions.

  2. Error and Crash Reporting: LogRocket offers extensive error and crash reporting capabilities, allowing businesses to track and troubleshoot issues that occur on their website. It provides detailed information about JavaScript errors, network requests, and console logs at the time of the error. While FullStory also offers error reporting, it is not as comprehensive as LogRocket's capabilities.

  3. Integration with Third-Party Tools: FullStory offers a wide range of integrations with popular third-party tools, such as Google Analytics and Optimizely, allowing businesses to combine data from different sources for a more holistic view of their users' experiences. LogRocket, on the other hand, provides fewer integrations and is more focused on providing a standalone solution.

  4. Real-Time Monitoring: LogRocket provides real-time monitoring of user activity on the website, including live error reporting and performance monitoring. This allows businesses to quickly identify and address issues as they happen. FullStory does not offer real-time monitoring capabilities, and businesses need to rely on historical data for analysis.

  5. Pricing Model: FullStory offers a pricing model based on the number of sessions recorded, allowing businesses to choose a plan that aligns with their needs. LogRocket, on the other hand, offers a pricing model based on the volume of events, providing more flexibility for businesses with high event volumes.

  6. Data Retention: FullStory has a longer data retention period compared to LogRocket. FullStory retains customer session data for up to 365 days, while LogRocket retains session data for 30 days. This longer data retention can be beneficial for businesses that require access to historical data for analysis and retrospective reviews.

In summary, FullStory provides comprehensive session replay capabilities, extensive third-party integrations, and longer data retention, while LogRocket offers more advanced error and crash reporting, real-time monitoring, and a pricing model based on event volume.

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Pros of FullStory
Pros of LogRocket
  • 8
    See full user sessions
  • 5
    "Skip inactivity" during playback
  • 5
    Playback console errors as they happen
  • 5
    Speed up playback
  • 3
    Easy integration through Segment
  • 3
    Segment users based on actions
  • 3
    User event stream
  • 1
    CRAZY expensive after free plan
  • 21
    See a video of user using your website
  • 20
    See full user sessions
  • 18
    Detect user frustration
  • 18
    Console, network, and error logging
  • 18
    See why users ask for support
  • 14
    Intercom Integration
  • 12
    GitHub Integration
  • 12
    Fantastic Customer Support
  • 2
    Easy setup
  • 1
    Developer oriented
  • 1
    Redux Integration
  • 0
    Redux Integration

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Cons of FullStory
Cons of LogRocket
  • 2
  • 1
    If you're using it via Segment, it's all or nothing
  • 1
    We'll never get through all the sessions recorded
  • 1
    Doesn't integrate with our exception monitoring
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    What is FullStory?

    FullStory’s unmatched analytics engine automatically indexes every digital interaction with your site or app and empowers teams to measure, validate, and act on each experience at scale.

    What is LogRocket?

    LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal product experience.

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    What companies use FullStory?
    What companies use LogRocket?
    See which teams inside your own company are using FullStory or LogRocket.
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    What tools integrate with FullStory?
    What tools integrate with LogRocket?

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    Blog Posts

    Oct 11 2019 at 2:36PM


    Jul 2 2019 at 9:34PM


    Google AnalyticsAmazon S3New Relic+25
    What are some alternatives to FullStory and LogRocket?
    See how visitors are really using your website, collect user feedback and turn more visitors into customers.
    ClickTale tracks every mouse move, click and scroll, creating playable videos of customers’ entire browsing sessions as well as powerful visual heatmaps and behavioral reports that perfectly complement traditional web analytics. As a fully hosted subscription service, ClickTale is cost-effective and quick to set up.
    Google Analytics
    Google Analytics lets you measure your advertising ROI as well as track your Flash, video, and social networking sites and applications.
    Mixpanel helps companies build better products through data. With our powerful, self-serve product analytics solution, teams can easily analyze how and why people engage, convert, and retain to improve their user experience.
    Inspectlet records videos of your visitors as they use your site, allowing you to see everything they do. See every mouse movement, scroll, click, and keypress on your site. You never need to wonder how visitors are using your site again.
    See all alternatives