FullStory vs UserTesting: What are the differences?
Developers describe FullStory as "Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform". Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers. On the other hand, UserTesting is detailed as "Get videos of real people speaking their thoughts as they use your website or mobile app". UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave.
FullStory and UserTesting can be primarily classified as "User Feedback as a Service" tools.
Some of the features offered by FullStory are:
- Session Playback
- Event search
On the other hand, UserTesting provides the following key features:
- Video of the True User Experience
- Clips, Notes, & Sharing
- Detailed metrics
According to the StackShare community, FullStory has a broader approval, being mentioned in 75 company stacks & 9 developers stacks; compared to UserTesting, which is listed in 16 company stacks and 4 developer stacks.
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