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FullStory vs UserTesting: What are the differences?
Developers describe FullStory as "Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform". Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers. On the other hand, UserTesting is detailed as "Get videos of real people speaking their thoughts as they use your website or mobile app". UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave.
FullStory and UserTesting can be primarily classified as "User Feedback as a Service" tools.
Some of the features offered by FullStory are:
- Session Playback
- Cobrowsing
- Event search
On the other hand, UserTesting provides the following key features:
- Video of the True User Experience
- Clips, Notes, & Sharing
- Detailed metrics
According to the StackShare community, FullStory has a broader approval, being mentioned in 75 company stacks & 9 developers stacks; compared to UserTesting, which is listed in 16 company stacks and 4 developer stacks.
Pros of FullStory
- See full user sessions8
- "Skip inactivity" during playback5
- Playback console errors as they happen5
- Speed up playback5
- Easy integration through Segment3
- Segment users based on actions3
- User event stream3
- CRAZY expensive after free plan1
Pros of UserTesting
- On-demand2
- Detailed metrics1
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Cons of FullStory
- Expensive2
- If you're using it via Segment, it's all or nothing1
- We'll never get through all the sessions recorded1
- Doesn't integrate with our exception monitoring1
Cons of UserTesting
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What is FullStory?
What is UserTesting?
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What companies use FullStory?
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What tools integrate with FullStory?
What tools integrate with UserTesting?
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