Need advice about which tool to choose?Ask the StackShare community!

FullStory

239
234
+ 1
32
UserTesting

42
60
+ 1
3
Add tool

FullStory vs UserTesting: What are the differences?

Developers describe FullStory as "Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform". Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers. On the other hand, UserTesting is detailed as "Get videos of real people speaking their thoughts as they use your website or mobile app". UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave.

FullStory and UserTesting can be primarily classified as "User Feedback as a Service" tools.

Some of the features offered by FullStory are:

  • Session Playback
  • Cobrowsing
  • Event search

On the other hand, UserTesting provides the following key features:

  • Video of the True User Experience
  • Clips, Notes, & Sharing
  • Detailed metrics

According to the StackShare community, FullStory has a broader approval, being mentioned in 75 company stacks & 9 developers stacks; compared to UserTesting, which is listed in 16 company stacks and 4 developer stacks.

Get Advice from developers at your company using Private StackShare. Sign up for Private StackShare.
Learn More
Pros of FullStory
Pros of UserTesting
  • 8
    See full user sessions
  • 5
    "Skip inactivity" during playback
  • 5
    Playback console errors as they happen
  • 5
    Speed up playback
  • 3
    Easy integration through Segment
  • 3
    Segment users based on actions
  • 3
    User event stream
  • 0
    CRAZY expensive after free plan
  • 2
    On-demand
  • 1
    Detailed metrics

Sign up to add or upvote prosMake informed product decisions

Cons of FullStory
Cons of UserTesting
  • 2
    Expensive
  • 1
    If you're using it via Segment, it's all or nothing
  • 1
    We'll never get through all the sessions recorded
  • 1
    Doesn't integrate with our exception monitoring
    Be the first to leave a con

    Sign up to add or upvote consMake informed product decisions

    What is FullStory?

    FullStory’s unmatched analytics engine automatically indexes every digital interaction with your site or app and empowers teams to measure, validate, and act on each experience at scale.

    What is UserTesting?

    UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use FullStory?
    What companies use UserTesting?
    See which teams inside your own company are using FullStory or UserTesting.
    Sign up for Private StackShareLearn More

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with FullStory?
    What tools integrate with UserTesting?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    Blog Posts

    Jul 2 2019 at 9:34PM

    Segment

    Google AnalyticsAmazon S3New Relic+25
    10
    5899
    What are some alternatives to FullStory and UserTesting?
    Hotjar
    See how visitors are really using your website, collect user feedback and turn more visitors into customers.
    LogRocket
    LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal product experience.
    ClickTale
    ClickTale tracks every mouse move, click and scroll, creating playable videos of customers’ entire browsing sessions as well as powerful visual heatmaps and behavioral reports that perfectly complement traditional web analytics. As a fully hosted subscription service, ClickTale is cost-effective and quick to set up.
    Google Analytics
    Google Analytics lets you measure your advertising ROI as well as track your Flash, video, and social networking sites and applications.
    Mixpanel
    Mixpanel helps companies build better products through data. With our powerful, self-serve product analytics solution, teams can easily analyze how and why people engage, convert, and retain to improve their user experience.
    See all alternatives