Gainsight vs Salesforce Service Cloud
Overview
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Detailed Comparison
Gainsight is the leading Customer Success Management platform. It empowers the Customer Success movement to drive revenue and increase retention at scale. | It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud. |
| - | Lightning Service Console;Case Management;Workflow and Approvals;Omni-Channel Routing;Telephony Integration;Social Customer Service;Automation with Macros;Account and Contact Management;Custom Reports and Dashboards;Asset and Order Management |
Statistics | |
Stacks 4 | Stacks 160 |
Followers 3 | Followers 139 |
Votes 0 | Votes 0 |
Integrations | |
| No integrations available | |
What are some alternatives to Gainsight, Salesforce Service Cloud?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Salesforce Sales Cloud
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Pipedrive
Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Streak
Streak lets you keep track of all your deals right from your inbox. We let you group emails from the same customer together into one view and push that customer through your pipeline.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
OnePageCRM
OnePageCRM is the 1st action-focused sales CRM. It helps small and medium-sized businesses take control of their sales, focus on what needs to be done next, follow up with every lead, and close more deals, one sales action at a time.
Groove
Build better customer experiences with Groove
