Vision Helpdesk

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Vision Helpdesk

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GrooveHQ vs Vision Helpdesk: What are the differences?

Developers describe GrooveHQ as "Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more". Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free. On the other hand, Vision Helpdesk is detailed as "A Web Based Help Desk Software that allows you to manage support for Multiple Companies at one place". It is an all-in-one help desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it has a robust incident and problem management feature that can automate responses and organize service tickets.

GrooveHQ and Vision Helpdesk belong to "Help Desk" category of the tech stack.

Some of the features offered by GrooveHQ are:

  • Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
  • Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
  • Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, Vision Helpdesk provides the following key features:

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
Manage your open source components, licenses, and vulnerabilities
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Pros of Vision Helpdesk
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    SaaS & On-Premises Licenses
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    ITSM Certified Service Desk
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    PinkVery Certified Service Desk
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    Integrated Live Chat Software
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    Multi Channel Help Desk
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    Multi Company Help Desk

What is Vision Helpdesk?

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

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What tools integrate with Vision Helpdesk?

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What are some alternatives to and Vision Helpdesk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.