Help Scout vs Intercom

Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Help Scout
Help Scout

306
62
+ 1
60
Intercom
Intercom

3.8K
996
+ 1
588
Add tool

Help Scout vs Intercom: What are the differences?

Developers describe Help Scout as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. On the other hand, Intercom is detailed as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Help Scout and Intercom are primarily classified as "Help Desk" and "Engagement/Lifecycle Marketing" tools respectively.

Some of the features offered by Help Scout are:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

"Email based helpdesk" is the top reason why over 18 developers like Help Scout, while over 160 developers mention "Know who your users are" as the leading cause for choosing Intercom.

StackShare, Heroku, and Product Hunt are some of the popular companies that use Intercom, whereas Help Scout is used by thoughtbot, Trello, and Parse. Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Help Scout, which is listed in 215 company stacks and 15 developer stacks.

- No public GitHub repository available -
- No public GitHub repository available -

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose Help Scout?
Why do developers choose Intercom?

Sign up to add, upvote and see more prosMake informed product decisions

    Be the first to leave a con
    Jobs that mention Help Scout and Intercom as a desired skillset
    What companies use Help Scout?
    What companies use Intercom?

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Help Scout?
    What tools integrate with Intercom?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    What are some alternatives to Help Scout and Intercom?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Apache Spark
    Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning.
    UserVoice
    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Desk.com
    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    See all alternatives
    Decisions about Help Scout and Intercom
    Julien DeFrance
    Julien DeFrance
    Full Stack Engineering Manager at ValiMail · | 2 upvotes · 9.9K views
    atSmartZipSmartZip
    Intercom
    Intercom
    Zapier
    Zapier
    Segment
    Segment
    AutopilotHQ
    AutopilotHQ

    Achieving #MarketingAutomation using AutopilotHQ

    Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more

    Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.

    Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.

    See more
    Interest over time
    Reviews of Help Scout and Intercom
    Avatar of adjunct
    Rollout.io
    Review ofIntercomIntercom

    We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.

    How developers use Help Scout and Intercom
    Avatar of Tim Lucas
    Tim Lucas uses IntercomIntercom

    Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

    Avatar of Badge List
    Badge List uses IntercomIntercom

    I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.

    Avatar of Cyril Duchon-Doris
    Cyril Duchon-Doris uses IntercomIntercom

    Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

    Avatar of Lyndon Wong
    Lyndon Wong uses IntercomIntercom

    Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

    Avatar of BrightMachine
    BrightMachine uses IntercomIntercom

    Used by our clients to track what their users are doing, and for proactive support.

    Avatar of Uploadcare
    Uploadcare uses Help ScoutHelp Scout

    Uploadcare is providing it's top notch tech support with the help of Help Scout.

    Avatar of AmperVue
    AmperVue uses Help ScoutHelp Scout

    Customer Contact and Support

    Avatar of Thomas Zickell
    Thomas Zickell uses Help ScoutHelp Scout

    Important emails

    How much does Help Scout cost?
    How much does Intercom cost?