Help Scout vs Intercom: What are the differences?
Developers describe Help Scout as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. On the other hand, Intercom is detailed as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Help Scout and Intercom are primarily classified as "Help Desk" and "Engagement/Lifecycle Marketing" tools respectively.
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, Intercom provides the following key features:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
"Email based helpdesk" is the top reason why over 18 developers like Help Scout, while over 160 developers mention "Know who your users are" as the leading cause for choosing Intercom.
StackShare, Heroku, and Product Hunt are some of the popular companies that use Intercom, whereas Help Scout is used by thoughtbot, Trello, and Parse. Intercom has a broader approval, being mentioned in 1411 company stacks & 217 developers stacks; compared to Help Scout, which is listed in 215 company stacks and 15 developer stacks.
What is Help Scout?
What is Intercom?
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Achieving #MarketingAutomation using AutopilotHQ
Some of the key aspects evaluated here: - Ability to integrate with Segment or Zapier - Being multi-channel (Not just Email automation) - Dozens of integrations and capabilities: SFDC, In app messages, SMS, Push Notifications, Direct Mail, Segment Events... - Allowing teams to operate outside of engineering dependencies - Segmentation against user attributes / user traits - Static or Dynamic segments - Concept of user journeys - And more
Combined with Segment and its own sets of integrations and capabilities, AutopilotHQ ended up being a very powerful tool for Product Marketing to use at SmartZip.
Couple of years later, there certainly were some overlap with the features offered by Intercom 's engagement module , but our team kept on using this tool given the greater range of functionality / capabilities.
We love intercom.io, from customer management to automatic emails. Great wat to stay in touch with your users.
Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.
I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.
Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.
Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.
Used by our clients to track what their users are doing, and for proactive support.
Uploadcare is providing it's top notch tech support with the help of Help Scout.