Hipmob vs Instabug: What are the differences?

Developers describe Hipmob as "In-App Mobile Live Chat and Helpdesk". Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back. On the other hand, Instabug is detailed as "Receive real-time contextual Insights to iterate faster and ship quality apps with confidence". Instabug is a mobile SDK that completely takes care of your bug reporting and user feedback process so you can debug, fix, and prioritize your product backlog more than 10x faster.

Hipmob can be classified as a tool in the "Mobile Customer Support" category, while Instabug is grouped under "Mobile Error Monitoring".

Some of the features offered by Hipmob are:

• Live for iPhone, iPad or Android- Plug and play in 15 minutes for your iPhone, iPad and Android app(s).
• Know your users- See account info, device, OS, app version, location and past chat transcripts.
• Re-engage users- Notify users of changes, fixes & updates while they are away

On the other hand, Instabug provides the following key features:

• In-App Feedback
• Bug Reporting
• In-App Surveys

"iOS and Android" is the primary reason why developers consider Hipmob over the competitors, whereas "Bug Reporting" was stated as the key factor in picking Instabug.