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Intercom vs Pendo: What are the differences?
Developers describe Intercom as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. On the other hand, Pendo is detailed as "Understand and Guide Your Users". Use Pendo to create more engaging products. With absolutely no coding, understand everything your customers do in your product and use in-app messages to increase engagement.
Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while Pendo can be primarily classified under "Tour Widget".
Pros of Intercom
- Know who your users are167
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
Pros of Pendo
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Cons of Intercom
- Changes pricing model all the time7
Cons of Pendo
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What is Intercom?
What is Pendo?
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What companies use Intercom?
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Blog Posts
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