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Help Scout vs Jira Service Desk: What are the differences?
What is Help Scout? A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
What is Jira Service Desk? It is a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Help Scout and Jira Service Desk can be categorized as "Help Desk" tools.
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Learn MorePros of Help Scout
Pros of Jira Service Desk
Pros of Help Scout
- Email based helpdesk19
- Great user experience18
- Reasonably priced10
- No helpdesk branding7
- Free plan for startups6
Pros of Jira Service Desk
- Integration with Jira and Confluence1
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What is Help Scout?
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
What is Jira Service Desk?
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
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What companies use Help Scout?
What companies use Jira Service Desk?
What companies use Jira Service Desk?
See which teams inside your own company are using Help Scout or Jira Service Desk.
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What tools integrate with Help Scout?
What tools integrate with Jira Service Desk?
What tools integrate with Jira Service Desk?
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What are some alternatives to Help Scout and Jira Service Desk?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Apache Spark
Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning.
Reamaze
Reamaze can handle your support@ email box just as well as it can handle your in-app support and live chat. Or Facebook Page. Or Twitter handle.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.