Kayako vs Zendesk

Kayako
Kayako

7
6
23
Zendesk
Zendesk

3K
874
333
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Kayako vs Zendesk: What are the differences?

Developers describe Kayako as "Kayako is a customer service platform that saves your team time so they can focus on building better customer relationships". Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Kayako and Zendesk can be categorized as "Help Desk" tools.

Some of the features offered by Kayako are:

  • Support ticketing with email integration
  • Live chat widgets for your helpdesk and your website
  • Real-time visitor monitoring

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

"Unlimited custom fields on forms" is the primary reason why developers consider Kayako over the competitors, whereas "Centralizes our customer support" was stated as the key factor in picking Zendesk.

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What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

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      What are some alternatives to Kayako and Zendesk?
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      Help Scout
      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      GrooveHQ
      Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
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      Decisions about Kayako and Zendesk
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      How developers use Kayako and Zendesk
      Avatar of MOKA Analytics
      MOKA Analytics uses ZendeskZendesk

      We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

      Avatar of Adam Bird
      Adam Bird uses ZendeskZendesk

      Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

      Avatar of Tinker Travel
      Tinker Travel uses ZendeskZendesk

      Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

      Avatar of Grubster
      Grubster uses ZendeskZendesk

      It's our customer service system for dealing with inbound ticket requests from any channel integrated.

      Avatar of Gitt
      Gitt uses ZendeskZendesk

      Have so many options, and can connect with our custom infrastructure and existing support channel.

      Avatar of Chris Matheson
      Chris Matheson uses KayakoKayako

      Incoming email support, ticketing etc

      How much does Kayako cost?
      How much does Zendesk cost?