LiveChat vs Tawkto: What are the differences?

# Introduction
In this comparison, we will outline the key differences between LiveChat and Tawkto to help you choose the most suitable live chat solution for your website.

# 1. Customization:
LiveChat offers more customization options such as personalized chat widgets, chat window design, and agent avatars, allowing businesses to tailor the chat experience to match their brand aesthetics. On the other hand, Tawkto provides limited customization features compared to LiveChat, which may not be ideal for businesses looking for a unique chat interface.

# 2. Multilanguage Support:
LiveChat supports a wide range of languages, making it easier for businesses to communicate with customers globally. Tawkto, however, has limited multilanguage support, which can be a drawback for businesses with a diverse customer base requiring multilingual chat options.

# 3. Reporting and Analytics:
LiveChat offers in-depth reporting and analytics tools that provide valuable insights into chat performance, agent efficiency, and customer satisfaction metrics. In contrast, Tawkto has basic reporting features, lacking the depth and detail offered by LiveChat, which might be essential for businesses seeking comprehensive data analysis.

# 4. Integrations:
LiveChat integrates with a variety of popular CRM, e-commerce, and marketing platforms, enhancing its functionality and enabling seamless data sharing between different systems. Tawkto also offers integrations but has a more limited selection compared to LiveChat, potentially restricting the ability to streamline processes and workflows efficiently.

# 5. Pricing:
LiveChat's pricing is higher than Tawkto's, making it a more cost-intensive option for businesses operating on a tight budget. Tawkto's free plan provides a basic live chat solution with essential features, making it a more budget-friendly choice for startups and small businesses.

# 6. Customer Support:
LiveChat offers dedicated customer support with 24/7 live chat, email, and phone assistance, ensuring businesses receive prompt help whenever needed. Tawkto also provides support but may have longer response times and limited availability, impacting the level of support businesses can expect during critical situations.

# Summary
In Summary, LiveChat offers more customization, multilanguage support, advanced reporting, extensive integrations, higher pricing, and better customer support compared to Tawkto.