Need advice about which tool to choose?Ask the StackShare community!

Mantis

46
60
+ 1
3
osTicket

46
58
+ 1
0
Add tool

Mantis vs osTicket: What are the differences?

Comparison between Mantis and osTicket

Mantis and osTicket are popular open-source ticketing systems used for issue tracking and customer support. While both systems offer similar features, there are key differences between them that make each one unique.

  1. Customization Options: Mantis offers extensive customization options, allowing users to tailor the system according to their specific needs. It provides users with the ability to create custom fields, workflows, and access controls. On the other hand, osTicket has less flexibility in terms of customization, with limited options for modifying the default workflow or creating custom fields.

  2. User Interface: Mantis has a simple and straightforward user interface that focuses on functionality. It may not have the most modern or visually appealing design but is effective for efficient issue tracking. In contrast, osTicket emphasizes a more modern and user-friendly interface, making it easier for both customers and agents to navigate and use the system.

  3. Collaboration and Teamwork: Mantis offers advanced collaboration features, such as the ability to assign multiple users to an issue, set visibility levels, and track changes made by different users. These features make it ideal for larger teams working on complex projects. In comparison, osTicket lacks some of the collaboration features found in Mantis and is more suited for smaller teams or organizations with simpler requirements.

  4. Integration Capabilities: Mantis provides extensive integration capabilities through its RESTful API, allowing users to connect the system with other tools and services. This enables seamless data sharing and automation between different applications. Conversely, osTicket offers limited integration options, with fewer built-in API functionalities.

  5. Community and Support: Mantis has a large and active community of users, with frequent updates, bug fixes, and support available through forums and online resources. The community actively contributes to the development and improvement of the software. osTicket, while also having a supportive community, may lack the same level of active development and community involvement.

In Summary, Mantis offers more customization options, advanced collaboration features, and extensive integration capabilities, making it suitable for larger teams and complex projects. On the other hand, osTicket provides a more modern user interface and is a better choice for smaller teams or organizations with simpler requirements.

Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
Pros of Mantis
Pros of osTicket
  • 1
    Easy to use
  • 1
    Open Source
  • 1
    Free
    Be the first to leave a pro

    Sign up to add or upvote prosMake informed product decisions

    - No public GitHub repository available -

    What is Mantis?

    It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.

    What is osTicket?

    It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Mantis?
    What companies use osTicket?
    See which teams inside your own company are using Mantis or osTicket.
    Sign up for StackShare EnterpriseLearn More

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Mantis?
    What tools integrate with osTicket?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    What are some alternatives to Mantis and osTicket?
    Grasshopper
    Sound more professional and stay connected with Grasshopper, the Virtual Phone System designed for entrepreneurs. Grasshopper works just like a traditional phone system, but requires no hardware to purchase or software to install.
    Jira
    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
    Linear
    It helps streamline software projects, sprints, tasks, and bug tracking. It's built for high-performance teams. Any action can be accessed and completed in seconds with the command menu.
    Lighthouse
    Collaborate effortlessly on projects. Whether you’re a team of 5 or studio of 50, Lighthouse will help you keep track of your project development with ease. We give you all the tools you need to organize your tickets – custom states, a powerful tagging system, an advanced search, saved searches (we call them ticket bins), and a mass editing tool.
    YouTrack
    A project management tool that can be adapted to your processes to help you deliver great products. Track tasks and bugs, plan sprints and releases, create workflows, and customize for your business processes.
    See all alternatives