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CommentsMessageBird vs Zendesk
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Detailed Comparison
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. | At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions. |
Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.; | <b>SMS API</b>: Carrier Route Optimization, Auto Concatenation, Global Compliance Engine, Alphanumeric Sender ID, Two-Way Messaging Enabled, Real-Time Reporting;
<b>Voice API</b>: Cloud IVR, Number Masking, TTS, Transcriptions, Call Recording & Transfer, Custom Caller ID, Real-Time Reporting;
<b>Programmable Conversations API</b>: Contact Data Enrichment, Message Channel Fallback, Merging OTT Channels, Omni-Channel API;
<b>Verify API</b>: Pin Generation, Delivery (Flash, SMS, TTS);
<b>Flow Builder</b>: No-code solution, Drag and drop, Templates, Cross-Channel functionalities; |
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