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New Relic vs Rollbar: What are the differences?

Introduction: In this comparison, we will explore the key differences between New Relic and Rollbar, two popular application performance monitoring (APM) tools. While both platforms serve the same purpose of monitoring and troubleshooting application issues, they differ in various aspects that set them apart. Let's dive into the key differences below.

  1. Pricing Model: New Relic primarily uses a per-host licensing model, which means you pay based on the number of hosts or instances running your application. On the other hand, Rollbar utilizes a different approach by charging based on the number of errors or events captured, providing a more flexible pricing structure that can align with your specific needs and scale more efficiently.

  2. Focus on APM vs. Error Monitoring: New Relic places a strong emphasis on end-to-end application performance monitoring (APM), covering areas like application response times, database performance, and user experience. In contrast, Rollbar is primarily focused on error monitoring and exception tracking, allowing developers to identify and resolve software bugs quickly. Rollbar excels in providing detailed error reports and context, helping developers pinpoint issues without the need for extensive logging or debugging.

  3. Customizability and Integrations: While both platforms offer various integrations with popular programming languages and frameworks, New Relic provides a more comprehensive set of out-of-the-box integrations. In addition, New Relic allows more extensive customization options, giving users the ability to tailor monitoring and alerting to suit their specific requirements. Rollbar, on the other hand, is more streamlined and offers fewer customization options, but focuses on providing a user-friendly and intuitive interface.

  4. Deployment and Scalability: New Relic offers a highly scalable solution suitable for large-scale applications and complex infrastructure setups. It provides robust support for distributed environments, microservices architectures, and cloud deployments. Rollbar, while also capable of handling sizable applications, is generally more suited for smaller to medium-sized projects due to its simplified approach and targeted error monitoring capabilities.

  5. Reporting and Analytics: New Relic provides a wider range of reporting and analytical capabilities, including advanced data visualization, dashboards, and detailed insights into application performance. It offers comprehensive reports and metrics that help teams identify bottlenecks, optimize application performance, and monitor user satisfaction. Rollbar, while still offering essential reporting features, focuses more on error-specific analytics, such as frequency, stack traces, and affected users.

  6. Ease of Implementation: New Relic requires additional setup and instrumentation to fully integrate with your application, although it provides thorough documentation and support throughout the process. Rollbar, on the other hand, boasts a relatively streamlined implementation process, often requiring minimal configuration and setup, making it faster to get started, particularly for smaller projects or teams with limited resources.

In Summary, New Relic and Rollbar differ in their pricing models, with New Relic using per-host licensing and Rollbar offering event-based pricing. New Relic focuses more on end-to-end APM, while Rollbar prioritizes error monitoring. New Relic provides more extensive customizability and integrations, along with stronger scalability and deployment options. New Relic offers a wider range of reporting and analytics capabilities, while Rollbar excels in delivering detailed error reports. Rollbar has a simpler implementation process compared to New Relic, making it quicker to get started for smaller projects or resource-limited teams.

Advice on New Relic and Rollbar
Needs advice
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DatadogDatadogNew RelicNew Relic
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SysdigSysdig

We are looking for a centralised monitoring solution for our application deployed on Amazon EKS. We would like to monitor using metrics from Kubernetes, AWS services (NeptuneDB, AWS Elastic Load Balancing (ELB), Amazon EBS, Amazon S3, etc) and application microservice's custom metrics.

We are expected to use around 80 microservices (not replicas). I think a total of 200-250 microservices will be there in the system with 10-12 slave nodes.

We tried Prometheus but it looks like maintenance is a big issue. We need to manage scaling, maintaining the storage, and dealing with multiple exporters and Grafana. I felt this itself needs few dedicated resources (at least 2-3 people) to manage. Not sure if I am thinking in the correct direction. Please confirm.

You mentioned Datadog and Sysdig charges per host. Does it charge per slave node?

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Replies (3)
Recommends
on
DatadogDatadog

Can't say anything to Sysdig. I clearly prefer Datadog as

  • they provide plenty of easy to "switch-on" plugins for various technologies (incl. most of AWS)
  • easy to code (python) agent plugins / api for own metrics
  • brillant dashboarding / alarms with many customization options
  • pricing is OK, there are cheaper options for specific use cases but if you want superior dashboarding / alarms I haven't seen a good competitor (despite your own Prometheus / Grafana / Kibana dog food)

IMHO NewRelic is "promising since years" ;) good ideas but bad integration between their products. Their Dashboard query language is really nice but lacks critical functions like multiple data sets or advanced calculations. Needless to say you get all of that with Datadog.

Need help setting up a monitoring / logging / alarm infrastructure? Send me a message!

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Maik Schröder
Recommends
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InstanaInstana

Hi Medeti,

you are right. Building based on your stack something with open source is heavy lifting. A lot of people I know start with such a set-up, but quickly run into frustration as they need to dedicated their best people to build a monitoring which is doing the job in a professional way.

As you are microservice focussed and are looking for 'low implementation and maintenance effort', you might want to have a look at INSTANA, which was built with modern tool stacks in mind. https://www.instana.com/apm-for-microservices/

We have a public sand-box available if you just want to have a look at the product once and of course also a free-trial: https://www.instana.com/getting-started-with-apm/

Let me know if you need anything on top.

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Attila Fulop
Management Advisor at artkonekt · | 2 upvotes · 338.2K views

I have hands on production experience both with New Relic and Datadog. I personally prefer Datadog over NewRelic because of the UI, the Documentation and the overall user/developer experience.

NewRelic however, can do basically the same things as Datadog can, and some of the features like alerting have been present in NewRelic for longer than in Datadog. The cool thing about NewRelic is their last-summer-updated pricing: you no longer pay per host but after data you send towards New Relic. This can be a huge cost saver depending on your particular setup

https://docs.newrelic.com/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing

I'd go for Datadog, but given you have lots of containers I would also make a cost calculation. If the price difference is significant and there's a budget constraint NewRelic might be the better choice.

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Decisions about New Relic and Rollbar
Kamil Kowalski
Lead Architect at Fresha · | 3 upvotes · 233.9K views

Coming from a Ruby background, we've been users of New Relic for quite some time. When we adopted Elixir, the New Relic integration was young and missing essential features, so we gave AppSignal a try. It worked for quite some time, we even implemented a :telemetry reporter for AppSignal . But it was difficult to correlate data in two monitoring solutions, New Relic was undergoing a UI overhaul which made it difficult to use, and AppSignal was missing the flexibility we needed. We had some fans of Datadog, so we gave it a try and it worked out perfectly. Datadog works great with Ruby , Elixir , JavaScript , and has powerful features our engineers love to use (notebooks, dashboards, very flexible alerting). Cherry on top - thanks to the Datadog Terraform provider everything is written as code, allowing us to collaborate on our Datadog setup.

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Attila Fulop

I haven't heard much about Datadog until about a year ago. Ironically, the NewRelic sales person who I had a series of trainings with was trash talking about Datadog a lot. That drew my attention to Datadog and I gave it a try at another client project where we needed log handling, dashboards and alerting.

In 2019, Datadog was already offering log management and from that perspective, it was ahead of NewRelic. Other than that, from my perspective, the two tools are offering a very-very similar set of tools. Therefore I wouldn't say there's a significant difference between the two, the decision is likely a matter of taste. The pricing is also very similar.

The reasons why we chose Datadog over NewRelic were:

  • The presence of log handling feature (since then, logging is GA at NewRelic as well since falls 2019).
  • The setup was easier even though I already had experience with NewRelic, including participation in NewRelic trainings.
  • The UI of Datadog is more compact and my experience is smoother.
  • The NewRelic UI is very fragmented and New Relic One is just increasing this experience for me.
  • The log feature of Datadog is very well designed, I find very useful the tagging logs with services. The log filtering is also very awesome.

Bottom line is that both tools are great and it makes sense to discover both and making the decision based on your use case. In our case, Datadog was the clear winner due to its UI, ease of setup and the awesome logging and alerting features.

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Benoit Larroque
Principal Engineer at Sqreen · | 4 upvotes · 436.1K views

I chose Datadog APM because the much better APM insights it provides (flamegraph, percentiles by default).

The drawbacks of this decision are we had to move our production monitoring to TimescaleDB + Telegraf instead of NR Insight

NewRelic is definitely easier when starting out. Agent is only a lib and doesn't require a daemon

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Pros of New Relic
Pros of Rollbar
  • 415
    Easy setup
  • 344
    Really powerful
  • 245
    Awesome visualization
  • 194
    Ease of use
  • 151
    Great ui
  • 106
    Free tier
  • 80
    Great tool for insights
  • 66
    Heroku Integration
  • 55
    Market leader
  • 49
    Peace of mind
  • 21
    Push notifications
  • 20
    Email notifications
  • 17
    Heroku Add-on
  • 16
    Error Detection and Alerting
  • 13
    Multiple language support
  • 11
    SQL Analysis
  • 11
    Server Resources Monitoring
  • 9
    Transaction Tracing
  • 8
    Apdex Scores
  • 8
    Azure Add-on
  • 7
    Analysis of CPU, Disk, Memory, and Network
  • 7
    Detailed reports
  • 6
    Performance of External Services
  • 6
    Error Analysis
  • 6
    Application Availability Monitoring and Alerting
  • 6
    Application Response Times
  • 5
    Most Time Consuming Transactions
  • 5
    JVM Performance Analyzer (Java)
  • 4
    Browser Transaction Tracing
  • 4
    Top Database Operations
  • 4
    Easy to use
  • 3
    Application Map
  • 3
    Weekly Performance Email
  • 3
    Pagoda Box integration
  • 3
    Custom Dashboards
  • 2
    Easy to setup
  • 2
    Background Jobs Transaction Analysis
  • 2
    App Speed Index
  • 1
    Super Expensive
  • 1
    Team Collaboration Tools
  • 1
    Metric Data Retention
  • 1
    Metric Data Resolution
  • 1
    Worst Transactions by User Dissatisfaction
  • 1
    Real User Monitoring Overview
  • 1
    Real User Monitoring Analysis and Breakdown
  • 1
    Time Comparisons
  • 1
    Access to Performance Data API
  • 1
    Incident Detection and Alerting
  • 1
    Best of the best, what more can you ask for
  • 1
    Best monitoring on the market
  • 1
    Rails integration
  • 1
    Free
  • 0
    Proce
  • 0
    Price
  • 0
    Exceptions
  • 0
    Cost
  • 74
    Consolidates similar errors by impact
  • 64
    Centralize error management
  • 63
    Slack integration
  • 58
    Github integration
  • 47
    Usage based pricing
  • 32
    Insane customer support
  • 23
    Instant search
  • 21
    Heroku integration
  • 18
    Consolidate errors by OS
  • 15
    Great Free Plan
  • 15
    Trello integration
  • 13
    Flexible logging (not just exceptions)
  • 11
    Simple yet powerful error tracking tool
  • 9
    Multiple Language Support
  • 7
    Consolidate errors by browser
  • 6
    Easy setup
  • 6
    Query errors with RQL
  • 5
    Best rails exception handler
  • 5
    Deployment tracking is a nice free bonus
  • 5
    Awesome service
  • 5
    Simple and fast integration
  • 4
    Easy setup, friendly ui, demo, lots of integrations
  • 3
    Beat your users to the error report
  • 3
    Server-side + client-side
  • 3
    Errors Analysis
  • 3
    Clear and concise information.
  • 3
    Powerful
  • 2
    Mailgun integration
  • 2
    Easy integration with sails.js
  • 2
    Bitbucket integration
  • 1
    Clear errors on deploy or push
  • 1
    Easy Set up familiar UI that doesn't make you look dumb
  • 1
    Teams
  • 1
    Gitlab integration

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Cons of New Relic
Cons of Rollbar
  • 20
    Pricing model doesn't suit microservices
  • 10
    UI isn't great
  • 7
    Expensive
  • 7
    Visualizations aren't very helpful
  • 5
    Hard to understand why things in your app are breaking
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    What is New Relic?

    The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. More than 50% of the Fortune 100 do too.

    What is Rollbar?

    Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually improve their code and constantly innovate ra

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