Need advice about which tool to choose?Ask the StackShare community!

LiveChat

768
81
+ 1
1
Olark

414
72
+ 1
70
Add tool

LiveChat vs Olark: What are the differences?

What is LiveChat? Powerful live chat software. LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

What is Olark? Live chat with your customers for sales and support. Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

LiveChat and Olark belong to "Customer Support Chat" category of the tech stack.

Some of the features offered by LiveChat are:

  • Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers)
  • Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons)
  • Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons)

On the other hand, Olark provides the following key features:

  • CRM & Helpdesk Integration
  • Concurrent chats
  • Phone support

Groupon, Coinbase, and Disqus are some of the popular companies that use Olark, whereas LiveChat is used by Tailor Brands, Watchman Monitoring, and Visuality. Olark has a broader approval, being mentioned in 341 company stacks & 11 developers stacks; compared to LiveChat, which is listed in 6 company stacks and 4 developer stacks.

Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
Pros of LiveChat
Pros of Olark
  • 1
    Nicely documented, powerful API
  • 28
    Easy to communicate with customers
  • 14
    Simple setup
  • 11
    Good interface
  • 8
    Free
  • 4
    Chrome/Safari notifications about new messages
  • 2
    Gchat integration
  • 2
    Integrated Feedback
  • 1
    great support

Sign up to add or upvote prosMake informed product decisions

What is LiveChat?

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

What is Olark?

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Need advice about which tool to choose?Ask the StackShare community!

What companies use LiveChat?
What companies use Olark?
See which teams inside your own company are using LiveChat or Olark.
Sign up for StackShare EnterpriseLearn More

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with LiveChat?
What tools integrate with Olark?

Sign up to get full access to all the tool integrationsMake informed product decisions

Blog Posts

Jul 2 2019 at 9:34PM

Segment

Google AnalyticsAmazon S3New Relic+25
10
6724
What are some alternatives to LiveChat and Olark?
Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
Chatlio
You don't need yet another chat client. Talk with your customers using your existing Slack service.
See all alternatives