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  5. SendBird vs Sinch vs Twilio API for WhatsApp

SendBird vs Sinch vs Twilio API for WhatsApp

OverviewDecisionsComparisonAlternatives

Overview

Sinch
Sinch
Stacks40
Followers117
Votes32
SendBird
SendBird
Stacks142
Followers405
Votes78
Twilio API for WhatsApp
Twilio API for WhatsApp
Stacks59
Followers141
Votes0

SendBird vs Sinch vs Twilio API for WhatsApp: What are the differences?

Introduction: In this comparison, we will highlight the key differences between SendBird, Sinch, and Twilio API for WhatsApp.

  1. Pricing Structure: SendBird offers a flexible pricing structure based on the number of Monthly Active Users (MAUs) and features utilized, while Sinch provides different pricing plans based on message volume and features required. On the other hand, Twilio API for WhatsApp offers pay-as-you-go pricing, charging per message sent or received.

  2. Messaging Capabilities: SendBird offers extensive messaging features like group chat, push notifications, and file sharing along with a robust SDK for customization. Sinch, on the other hand, focuses on providing global reach and high deliverability rates for messages sent through its platform. Twilio API for WhatsApp excels in providing a reliable messaging platform with rich media support for WhatsApp.

  3. Integration Options: SendBird provides comprehensive documentation and support for integrating its services into various platforms and supports multiple programming languages. Sinch offers easy integration through its SDKs and APIs, ensuring a seamless user experience. Twilio API for WhatsApp provides extensive documentation and support for developers to integrate WhatsApp messaging into their applications easily.

  4. Customer Support: SendBird offers dedicated customer support through various channels like email, chat, and phone, ensuring that clients receive timely assistance. Sinch also provides reliable customer support with a focus on assisting clients in implementing their solutions effectively. Twilio API for WhatsApp offers extensive developer resources and documentation, along with community support for resolving queries.

  5. Security Features: SendBird prioritizes secure messaging with end-to-end encryption and compliance with data protection regulations like GDPR, ensuring user data privacy. Sinch also emphasizes security by providing encryption options and secure data transmission protocols. Twilio API for WhatsApp offers measures like phone number verification and access control to enhance the security of messaging interactions.

  6. Scalability: SendBird platform offers scalability to support rapid user growth and increasing message volume, making it suitable for large enterprises with growing user bases. Sinch also provides scalability to handle a high volume of messages and users, ensuring reliable service delivery. Twilio API for WhatsApp accommodates scalability requirements efficiently, making it a suitable choice for applications with fluctuating message volumes.

In Summary, SendBird, Sinch, and Twilio API for WhatsApp differ in their pricing structures, messaging capabilities, integration options, customer support, security features, and scalability to cater to diverse business needs.

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Advice on Sinch, SendBird, Twilio API for WhatsApp

Yeongju
Yeongju

SW Web Engineer at Sense Korea

Apr 14, 2021

Needs adviceonCometChatCometChatSendBirdSendBirdMSSQLMSSQL

I am considering which chat solution to choose between CometChat and SendBird, for our new app. The condition is, the app is going to run in a private network and has to connect with MSSQL. Any advice on other things I have to consider before choosing one, or is there another chat service you would recommend? Thank you!

81.5k views81.5k
Comments

Detailed Comparison

Sinch
Sinch
SendBird
SendBird
Twilio API for WhatsApp
Twilio API for WhatsApp

Sinch makes it easy for developers to add voice, messaging and SMS to their apps with just a few lines of code. Enrich your apps with communications that your users will love.

SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.

The Twilio API for WhatsApp provides developers all over the world with a simple, reliable, and officially supported way to use the WhatsApp Business API. They can now easily build messaging experiences that combine the ease of use of the Programmable SMS API with the global reach of WhatsApp.

iOS, Android and JavaScript SDK with support for REST;Voice calling and SMS at market leading prices;Enrich your apps with sticky features such as messaging and calling to increase user retention and engagement;Two-factor authentication and user verification for added security for your app and user base;24/7 in house monitoring to ensure your app has the best calling and messaging service possible;Simple at its core - with a few lines of code, any app can start calling and messaging across the world; Call over 220 countries - more than any other platform;Analytics and Reporting dashboard so you can review the performance of your calling and messaging apps;More Info? Email social@sinch.com
In-app chat experiences users will love; Immersive voice and video experiences; Easy in-app chat support for your customers; Enterprise-ready compliance
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Statistics
Stacks
40
Stacks
142
Stacks
59
Followers
117
Followers
405
Followers
141
Votes
32
Votes
78
Votes
0
Pros & Cons
Pros
  • 9
    Super smooth SDK
  • 8
    Easy setup
  • 6
    Cross-platform (iOS, Android, Web)
  • 5
    Super voice quality
  • 4
    Great support
Cons
  • 2
    Crashed in ios when make connection in vedio calling
Pros
  • 13
    Active support is impressive. (Support for private deve
  • 10
    Easy to use
  • 10
    Pre-built UI for major platforms
  • 8
    Migration API for customers using other chat services
  • 7
    First chat SDK officially supports Xamarin
Cons
  • 2
    Prices ramp up exponentially
  • 2
    Policy on concurrent users leads to overages and overch
No community feedback yet
Integrations
No integrations availableNo integrations available
Twilio
Twilio

What are some alternatives to Sinch, SendBird, Twilio API for WhatsApp?

Chat by Stream

Chat by Stream

Chat API and SDK. With a beautiful UI Kit, easy to use React Components and powerful API. Add Chat to any application in a matter of hours. The tech uses Go, RocksDB and Raft. By the creators of Stream, the API that powers activity feeds for more than 300 million users.

ChannelizeIO

ChannelizeIO

Add In-App User-to-User Communication into Mobile Apps & Websites, with rich & engaging Text Chat, Video, and Audio Calling experiences, to Increase User Engagement and Enable new Revenue Streams.

Agora

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

OpenTok

It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.

QuickBlox

QuickBlox

Add powerful communication features to your mobile app and data services for your backend<br>

Layer

Layer

Layer's asynchronous messaging fabric is capable of transporting payloads of any type. Get your users talking with chat, voice or video messaging. Pull them back in with push. Connect friends, colleagues or perfect strangers seamlessly.

Scringo

Scringo

Scringo offers a unique Community &amp; Messaging Platform that turns every app into an independent, dynamic &amp; fully functional social network.

TalkJS

TalkJS

TalkJS provides a chat API & Javascript SDK with a pre-built UI that allows developers to add chat between users on websites and apps in hours instead of months.

PopcornNotify

PopcornNotify

Popcorn Notify is designed to be an effortless method for sending emails and text messages from your code. Client libraries are simple to install and are available on pip and npm.

Build Interactive Real-Time Apps with Voice , Video & Chat API

Build Interactive Real-Time Apps with Voice , Video & Chat API

ZEGOCLOUD provides global developers with real-time audio/video SDKs, AI Agents, low-latency live streaming, and in-app messaging solutions. Build high-quality voice chat, video calls, interactive live streams, and AI-powered companion or support experiences with a few lines of code.

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