Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Service-Now
Service-Now

24
6
+ 1
0
Zendesk
Zendesk

3.1K
954
+ 1
333
Add tool

Service-Now vs Zendesk: What are the differences?

What is Service-Now? A service management software. It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.

What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Service-Now and Zendesk can be primarily classified as "Help Desk" tools.

- No public GitHub repository available -
- No public GitHub repository available -

What is Service-Now?

It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose Service-Now?
Why do developers choose Zendesk?
    Be the first to leave a pro

    Sign up to add, upvote and see more prosMake informed product decisions

      Be the first to leave a con
        Be the first to leave a con
        What companies use Service-Now?
        What companies use Zendesk?

        Sign up to get full access to all the companiesMake informed product decisions

        What tools integrate with Service-Now?
        What tools integrate with Zendesk?

        Sign up to get full access to all the tool integrationsMake informed product decisions

        What are some alternatives to Service-Now and Zendesk?
        Dynamics CRM
        It focuses mainly on sales, marketing, and service sectors, but Microsoft has been marketing it as a CRM platform and has been encouraging partners to use its proprietary framework to customize it.
        UserVoice
        UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
        Help Scout
        With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
        Desk.com
        Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
        See all alternatives
        Decisions about Service-Now and Zendesk
        No stack decisions found
        Interest over time
        Reviews of Service-Now and Zendesk
        No reviews found
        How developers use Service-Now and Zendesk
        Avatar of MOKA Analytics
        MOKA Analytics uses ZendeskZendesk

        We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

        Avatar of Adam Bird
        Adam Bird uses ZendeskZendesk

        Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

        Avatar of Tinker Travel
        Tinker Travel uses ZendeskZendesk

        Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

        Avatar of Grubster
        Grubster uses ZendeskZendesk

        It's our customer service system for dealing with inbound ticket requests from any channel integrated.

        Avatar of Gitt
        Gitt uses ZendeskZendesk

        Have so many options, and can connect with our custom infrastructure and existing support channel.

        Avatar of Cisco SSO
        Cisco SSO uses Service-NowService-Now

        Incident and Problem Management

        How much does Service-Now cost?
        How much does Zendesk cost?
        Pricing unavailable
        News about Service-Now
        More news