Service-Now vs Zendesk: What are the differences?
What is Service-Now? A service management software. It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.
What is Zendesk? The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Service-Now and Zendesk can be primarily classified as "Help Desk" tools.
What is Service-Now?
What is Zendesk?
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Why do developers choose Service-Now?
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What are the cons of using Service-Now?
What are the cons of using Zendesk?
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.
Have so many options, and can connect with our custom infrastructure and existing support channel.