UserVoice
UserVoice

311
102
143
Zendesk
Zendesk

3K
872
333
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UserVoice vs Zendesk: What are the differences?

Developers describe UserVoice as "Customer service and customer feedback tools that don't suck". UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice and Zendesk can be categorized as "Help Desk" tools.

Some of the features offered by UserVoice are:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

"Feedback tool" is the top reason why over 38 developers like UserVoice, while over 128 developers mention "Centralizes our customer support" as the leading cause for choosing Zendesk.

Uber Technologies, Dropbox, and Pinterest are some of the popular companies that use Zendesk, whereas UserVoice is used by StackShare, Mailgun, and Accenture. Zendesk has a broader approval, being mentioned in 1845 company stacks & 183 developers stacks; compared to UserVoice, which is listed in 165 company stacks and 23 developer stacks.

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What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Want advice about which of these to choose?Ask the StackShare community!

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    What are some alternatives to UserVoice and Zendesk?
    Intercom
    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
    Get Satisfaction
    Get Satisfaction helps companies build better relationships with their customers and prospects
    Aha!
    Set product strategy, visualize and share roadmaps, and articulate features so your product development teams can build what matters.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    See all alternatives
    Decisions about UserVoice and Zendesk
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    Interest over time
    Reviews of UserVoice and Zendesk
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    How developers use UserVoice and Zendesk
    Avatar of StackShare
    StackShare uses UserVoiceUserVoice

    Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.

    Avatar of Lee Munroe
    Lee Munroe uses UserVoiceUserVoice

    When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.

    Avatar of MOKA Analytics
    MOKA Analytics uses ZendeskZendesk

    We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

    Avatar of Adam Bird
    Adam Bird uses ZendeskZendesk

    Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

    Avatar of Tinker Travel
    Tinker Travel uses ZendeskZendesk

    Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

    Avatar of Grubster
    Grubster uses ZendeskZendesk

    It's our customer service system for dealing with inbound ticket requests from any channel integrated.

    Avatar of Gitt
    Gitt uses ZendeskZendesk

    Have so many options, and can connect with our custom infrastructure and existing support channel.

    Avatar of Dirk Eisenberg
    Dirk Eisenberg uses UserVoiceUserVoice

    Gives any user the chance to give feedback and drop support tickets.

    Avatar of Giftstarter
    Giftstarter uses UserVoiceUserVoice

    We like to give users a voice. We do that with UserVoice.

    Avatar of AmericanBibleSociety
    AmericanBibleSociety uses UserVoiceUserVoice

    Our user feedback and support tool for all products.

    How much does UserVoice cost?
    How much does Zendesk cost?