UserVoice vs Zendesk: What are the differences?
Developers describe UserVoice as "Customer service and customer feedback tools that don't suck". UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice and Zendesk can be categorized as "Help Desk" tools.
Some of the features offered by UserVoice are:
- Billed Monthy
- Billed Annually
- Feedback Forums
On the other hand, Zendesk provides the following key features:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
"Feedback tool" is the top reason why over 38 developers like UserVoice, while over 128 developers mention "Centralizes our customer support" as the leading cause for choosing Zendesk.
Uber Technologies, Dropbox, and Pinterest are some of the popular companies that use Zendesk, whereas UserVoice is used by StackShare, Mailgun, and Accenture. Zendesk has a broader approval, being mentioned in 1845 company stacks & 183 developers stacks; compared to UserVoice, which is listed in 165 company stacks and 23 developer stacks.
What is UserVoice?
What is Zendesk?
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What are the cons of using Zendesk?
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Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.
When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.
We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.
Have so many options, and can connect with our custom infrastructure and existing support channel.