Salesforce Sales Cloud

Business Tools / Support, Sales, and Marketing / CRM
Needs advice
on
Twilio
and
MessageBird

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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4 upvotes·51.3K views
Replies (1)
CEO & Co-founder at Centro·

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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1 upvote·28.3K views