UserVoice
Lee Munroe
Aug 13, 2014
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CommentsWhat is UserVoice?
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
UserVoice is a tool in the Customer Support category of a tech stack.
Key Features
Billed MonthyBilled AnnuallyFeedback ForumsSupport TicketsKnowledge BaseCore ComponentsFrictionless FeedbackCategorized FeedbackPrivate Email BlastsMerge IdeasCustom Vote LimitsIdea AttachmentsCustom StatusesPrivate ForumsDomain AliasingSingle Sign-On And Sso-Based ControlsSSL-Encrypted Forum CommunicationAdvanced Access ControlsModeration And Content ControlsInstant AnswersCanned ResponsesInspectorCustom RulesCustom FieldsSaved SearchesSupport QueuesCustom Logo And ColorsMulti-Language SupportCustom HTML/CSSWhite LabelingCustom Terms Of ServiceGoogle Analytics IntegrationExport To ExcelUservoice For iOSFacebook Plugin
UserVoice Pros & Cons
Pros of UserVoice
- ✓Feedback tool
- ✓Easy setup
- ✓Free
- ✓Support tool
- ✓Knowledge Base
- ✓Easy
- ✓All-in-one
- ✓Customizable
- ✓Widget stays out of your way
Cons of UserVoice
- ✗Wish users could auth with our app instead of UserVoice
UserVoice Alternatives & Comparisons
What are some alternatives to UserVoice?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.