Alternatives to Zendesk logo

Alternatives to Zendesk

FreshDesk, Intercom, Zoho, Help Scout, and HubSpot are the most popular alternatives and competitors to Zendesk.
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What is Zendesk and what are its top alternatives?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Zendesk is a tool in the Help Desk category of a tech stack.

Zendesk alternatives & related posts

FreshDesk logo

FreshDesk

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Refreshing the way thousands of help desk agents support their customers everyday, world wide
FreshDesk logo
FreshDesk
VS
Zendesk logo
Zendesk

related Intercom posts

Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev | 12 upvotes 506.6K views
atmkdevmkdev
Trello
Trello
Slack
Slack
Basecamp
Basecamp
Intercom
Intercom
Mailchimp
Mailchimp
Stripe
Stripe
Rollbar
Rollbar
GitLab
GitLab
G Suite
G Suite

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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Priit Kaasik
Priit Kaasik
Engineering Lead at Katana MRP | 7 upvotes 27.3K views
atKatana MRPKatana MRP
JavaScript
JavaScript
Appcues
Appcues
Intercom
Intercom
Hotjar
Hotjar
Amazon CloudFront
Amazon CloudFront
Amazon S3
Amazon S3
Heroku
Heroku
Elevio
Elevio
#Ad-blocking

Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

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Zoho logo

Zoho

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A web-based online office suite
    Be the first to leave a pro
    Zoho logo
    Zoho
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    Zendesk logo
    Zendesk

    related Zoho posts

    Julian Sanchez
    Julian Sanchez
    Lead Developer at Chore Champion | 2 upvotes 12.5K views
    atChore ChampionChore Champion
    G Suite
    G Suite
    Zoho
    Zoho

    We use G Suite because it allows us to store all of our documents and emails all in one place, with setup and sync far easier than Zoho Suite. Not only does it make it easier for us to collaborate but it allows us to have a separate place for all of our business related projects.

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    Help Scout logo

    Help Scout

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    A help desk for teams that insist on a delightful customer experience
    Help Scout logo
    Help Scout
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    Zendesk
    HubSpot logo

    HubSpot

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    All the software you need to do inbound marketing.
    HubSpot logo
    HubSpot
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    Zendesk logo
    Zendesk
    Jira Service Desk logo

    Jira Service Desk

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    It is a helpdesk request tracker
      Be the first to leave a pro
      Jira Service Desk logo
      Jira Service Desk
      VS
      Zendesk logo
      Zendesk
      Kustomer logo

      Kustomer

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      Customer service live chat with AI
        Be the first to leave a pro
        Kustomer logo
        Kustomer
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        Zendesk logo
        Zendesk
        Talkdesk logo

        Talkdesk

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        Create a Call Center in 5 Minutes
          Be the first to leave a pro
          Talkdesk logo
          Talkdesk
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          Zendesk logo
          Zendesk