Alternatives to Zendesk logo

Alternatives to Zendesk

FreshDesk, Intercom, Zoho, Help Scout, and HubSpot are the most popular alternatives and competitors to Zendesk.
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What is Zendesk and what are its top alternatives?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Zendesk is a tool in the Help Desk category of a tech stack.

Top Alternatives to Zendesk

  • FreshDesk
    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Intercom
    Intercom

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. ...

  • Zoho
    Zoho

    Unique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications. ...

  • Help Scout
    Help Scout

    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. ...

  • HubSpot
    HubSpot

    Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers. ...

  • Jira Service Desk
    Jira Service Desk

    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. ...

  • Kustomer
    Kustomer

    Intelligent CRM For Support Teams. Kustomer is an evolution beyond traditional support applications that unifies all of your customer data and interactions. The user experience is built around the customer so you can treat them like people ...

  • Talkdesk
    Talkdesk

    Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. ...

Zendesk alternatives & related posts

FreshDesk logo

FreshDesk

455
272
8
Refreshing the way thousands of help desk agents support their customers everyday, world wide
455
272
+ 1
8
PROS OF FRESHDESK
  • 3
    Omnichannel capabilities
  • 2
    Centralizes our customer support
  • 2
    Great Value for Money
  • 1
    Cheap
CONS OF FRESHDESK
    Be the first to leave a con

    related FreshDesk posts

    Intercom logo

    Intercom

    6.7K
    3.2K
    603
    A fundamentally new way to communicate with your customers
    6.7K
    3.2K
    + 1
    603
    PROS OF INTERCOM
    • 168
      Know who your users are
    • 115
      Auto-messaging
    • 107
      In-app messaging as well as email
    • 88
      Customer support
    • 68
      Usage tracking
    • 18
      Great Blog
    • 11
      Organized engagement, great ui & service
    • 9
      Direct chat with customers on your site
    • 4
      Very helpful
    • 3
      Onboarding new users
    • 2
      Tirman
    • 2
      No Mac app
    • 2
      Free tier
    • 2
      Filter and segment users
    • 2
      Github integration
    • 2
      Very Useful
    CONS OF INTERCOM
    • 7
      Changes pricing model all the time

    related Intercom posts

    Kirill Shirinkin
    Cloud and DevOps Consultant at mkdev · | 12 upvotes · 682.8K views

    As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

    See more
    Tim Nolet

    Vue.js Intercom JavaScript Node.js vuex Vue Router

    My SaaS recently switched to Intercom for all customer support and communication. To get the most out of Intercom, you need to integrate it with your app. This means instrumenting some code and tweaking some bits of your app's navigation. Checkly is a 100% Vue.js app, so in this post we'll look at the following:

    • Identifying a user with some handy attributes
    • Getting page views right with Vue Router
    • Sending events with Vuex
    • Some nice things you can now do in Intercom

    After finishing this integration, you can actively segment your customers into trial, lapsed, active etc. etc.

    See more
    Zoho logo

    Zoho

    195
    168
    0
    A web-based online office suite
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    168
    + 1
    0
    PROS OF ZOHO
      Be the first to leave a pro
      CONS OF ZOHO
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        related Zoho posts

        Julian Sanchez
        Lead Developer at Chore Champion · | 3 upvotes · 51.3K views
        Shared insights
        on
        G SuiteG SuiteZohoZoho
        at

        We use G Suite because it allows us to store all of our documents and emails all in one place, with setup and sync far easier than Zoho Suite. Not only does it make it easier for us to collaborate but it allows us to have a separate place for all of our business related projects.

        See more
        Help Scout logo

        Help Scout

        345
        111
        60
        A help desk for teams that insist on a delightful customer experience
        345
        111
        + 1
        60
        PROS OF HELP SCOUT
        • 19
          Email based helpdesk
        • 18
          Great user experience
        • 10
          Reasonably priced
        • 7
          No helpdesk branding
        • 6
          Free plan for startups
        CONS OF HELP SCOUT
          Be the first to leave a con

          related Help Scout posts

          HubSpot logo

          HubSpot

          11K
          5.7K
          88
          All the software you need to do inbound marketing.
          11K
          5.7K
          + 1
          88
          PROS OF HUBSPOT
          • 47
            Lead management
          • 20
            Automatic customer segmenting based on properties
          • 18
            Email / Blog scheduling
          • 1
            Scam
          • 1
            Advertisement
          • 1
            Any Franchises using Hubspot Sales CRM?
          CONS OF HUBSPOT
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            related HubSpot posts

            Shared insights
            on
            HubSpotHubSpotPipedrivePipedrive

            Looking for the best CRM choice for an early-stage tech company selling through product-led growth to medium and big companies. Don't know if Salesforce or HubSpot are too rigid for PGL and expensive. I also had an experience of companies outgrowing Pipedrive pretty fast

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            Shared insights
            on
            FreshsalesFreshsalesHubSpotHubSpot

            Comparing HubSpot and Freshsales, not sure which to choose. Company and contact information is shareable among tech and sales teams allowing both parties to upkeep customers' contact details. Capturing leads from social media and system assigning to sales or having the option to manual assign. Sales follow up with sales activities. Once deal, technical involve to follow up regular customer visits, support ticketing, training, remind customers to renew licenses, work on projects and etc. Require a single platform to share a calendar to understand internal team activities and customer activities.

            See more
            Jira Service Desk logo

            Jira Service Desk

            244
            159
            1
            Empower teams to deliver great service experiences
            244
            159
            + 1
            1
            PROS OF JIRA SERVICE DESK
            • 1
              Integration with Jira and Confluence
            CONS OF JIRA SERVICE DESK
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              related Jira Service Desk posts

              Kustomer logo

              Kustomer

              15
              12
              0
              Customer service live chat with AI
              15
              12
              + 1
              0
              PROS OF KUSTOMER
                Be the first to leave a pro
                CONS OF KUSTOMER
                  Be the first to leave a con

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                  Talkdesk logo

                  Talkdesk

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                  0
                  Create a Call Center in 5 Minutes
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                  + 1
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                  PROS OF TALKDESK
                    Be the first to leave a pro
                    CONS OF TALKDESK
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                      related Talkdesk posts