Alternatives to Zendesk logo

Alternatives to Zendesk

FreshDesk, Intercom, Zoho, Help Scout, and HubSpot are the most popular alternatives and competitors to Zendesk.
3.1K
1K
+ 1
333

What is Zendesk and what are its top alternatives?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Zendesk is a tool in the Help Desk category of a tech stack.

Zendesk alternatives & related posts

FreshDesk logo

FreshDesk

279
91
3
279
91
+ 1
3
Refreshing the way thousands of help desk agents support their customers everyday, world wide
FreshDesk logo
FreshDesk
VS
Zendesk logo
Zendesk

related Intercom posts

Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev | 11 upvotes 338.2K views
atmkdevmkdev
Trello
Trello
Slack
Slack
Basecamp
Basecamp
Intercom
Intercom
Mailchimp
Mailchimp
Stripe
Stripe
Rollbar
Rollbar
GitLab
GitLab
G Suite
G Suite

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

See more
Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev | 5 upvotes 100K views
atmkdevmkdev
Intercom
Intercom
Crisp
Crisp

We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

After doing a bit of research and looking for a better price-value ration we found Crisp.

Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

See more
Zoho logo

Zoho

27
16
0
27
16
+ 1
0
A web-based online office suite
    Be the first to leave a pro
    Zoho logo
    Zoho
    VS
    Zendesk logo
    Zendesk

    related Zoho posts

    Julian Sanchez
    Julian Sanchez
    Lead Developer at Chore Champion | 2 upvotes 4.2K views
    atChore ChampionChore Champion
    G Suite
    G Suite
    Zoho
    Zoho

    We use G Suite because it allows us to store all of our documents and emails all in one place, with setup and sync far easier than Zoho Suite. Not only does it make it easier for us to collaborate but it allows us to have a separate place for all of our business related projects.

    See more
    Help Scout logo

    Help Scout

    308
    62
    60
    308
    62
    + 1
    60
    A help desk for teams that insist on a delightful customer experience
    Help Scout logo
    Help Scout
    VS
    Zendesk logo
    Zendesk
    HubSpot logo

    HubSpot

    4.5K
    856
    68
    4.5K
    856
    + 1
    68
    All the software you need to do inbound marketing.
    HubSpot logo
    HubSpot
    VS
    Zendesk logo
    Zendesk
    Jira Service Desk logo

    Jira Service Desk

    49
    21
    0
    49
    21
    + 1
    0
    It is a helpdesk request tracker
      Be the first to leave a pro
      Jira Service Desk logo
      Jira Service Desk
      VS
      Zendesk logo
      Zendesk
      Kustomer logo

      Kustomer

      4
      2
      0
      4
      2
      + 1
      0
      Customer service live chat with AI
        Be the first to leave a pro
        Kustomer logo
        Kustomer
        VS
        Zendesk logo
        Zendesk
        Talkdesk logo

        Talkdesk

        9
        17
        0
        9
        17
        + 1
        0
        Create a Call Center in 5 Minutes
          Be the first to leave a pro
          Talkdesk logo
          Talkdesk
          VS
          Zendesk logo
          Zendesk
          UserVoice logo

          UserVoice

          348
          107
          143
          348
          107
          + 1
          143
          Customer service and customer feedback tools that don't suck.
          UserVoice logo
          UserVoice
          VS
          Zendesk logo
          Zendesk
          Desk.com logo

          Desk.com

          63
          37
          11
          63
          37
          + 1
          11
          The all-in-one system for delivering awesomely responsive customer support
          Desk.com logo
          Desk.com
          VS
          Zendesk logo
          Zendesk
          GrooveHQ logo

          GrooveHQ

          44
          12
          10
          44
          12
          + 1
          10
          Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.
          GrooveHQ logo
          GrooveHQ
          VS
          Zendesk logo
          Zendesk
          Service-Now logo

          Service-Now

          30
          11
          0
          30
          11
          + 1
          0
          A service management software
            Be the first to leave a pro
            Service-Now logo
            Service-Now
            VS
            Zendesk logo
            Zendesk
            elevio logo

            elevio

            16
            14
            0
            16
            14
            + 1
            0
            Proactive customer care, where and when it's needed.
              Be the first to leave a pro
              elevio logo
              elevio
              VS
              Zendesk logo
              Zendesk
              osTicket logo

              osTicket

              12
              4
              0
              12
              4
              + 1
              0
              Open source support ticketing system
                Be the first to leave a pro
                osTicket logo
                osTicket
                VS
                Zendesk logo
                Zendesk
                Kayako logo

                Kayako

                8
                7
                23
                8
                7
                + 1
                23
                Kayako is a customer service platform that saves your team time so they can focus on building better...
                Kayako logo
                Kayako
                VS
                Zendesk logo
                Zendesk
                Happyfox logo

                Happyfox

                7
                5
                0
                7
                5
                + 1
                0
                HelpDesk, customer support and ticket support software
                  Be the first to leave a pro
                  Happyfox logo
                  Happyfox
                  VS
                  Zendesk logo
                  Zendesk
                  Reamaze logo

                  Reamaze

                  6
                  4
                  0
                  6
                  4
                  + 1
                  0
                  Helpdesk for sites and apps simplified
                    Be the first to leave a pro
                    Reamaze logo
                    Reamaze
                    VS
                    Zendesk logo
                    Zendesk
                    Zoho Desk logo

                    Zoho Desk

                    5
                    2
                    0
                    5
                    2
                    + 1
                    0
                    Industry's first context-aware help desk software
                    Zoho Desk logo
                    Zoho Desk
                    VS
                    Zendesk logo
                    Zendesk
                    SupportBee logo

                    SupportBee

                    4
                    2
                    0
                    4
                    2
                    + 1
                    0
                    The easiest way to manage customer support emails.
                      Be the first to leave a pro
                      SupportBee logo
                      SupportBee
                      VS
                      Zendesk logo
                      Zendesk