Intercom vs. Drip

Tracking users. Messaging users.

We use Intercom for real-time customer support and marketing automation.

User Info tracking

fantastic tool to communicate with clients

Used by our clients to track what their users are doing, and for proactive support.

We provide realtime support and customer announcements.

All of our support is done using Intercom's interface. External support emails are handled using Intercom's email integration, allowing us to manage all support tickets from Intercom.

Intercom is keeping us awesome at support and user engagement.

Mailchimp + Slick chat / email client interaction + real-time customer analytics

See new signups and send a report to Slack.

Customer dialog and support.

Intercom powers both the email support, and support via the inline message window on the web. Custom events are sent from both the browser via click and Wistia video events, as well as from the Rails application, to give a complete view of user activity from within Intercom. Intercom let us segment the users based on trialling, purchased, and levels of engagement.

Potential product for user engagement.

User support

customer-behavior triggered messaging and live chat

Intercom popup for easy user interactions, displaying help messages. Static and event-based user context lets us send smart and targeted messages to users.

Full-lifecycle communications via email and in-app messaging, for batch and automated campaigns.

Engagement Email Tracking

I don't know what we would do without Intercom. It's the best tool I've ever found for knowing who your users are and establishing a bulletproof line of communication with them both outbound and inbound.