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Drip vs Intercom: What are the differences?

1. Integrations: Drip offers a wider range of integrations with various third-party apps and services compared to Intercom. This allows users to connect Drip with more tools and platforms, enhancing the overall functionality of the software.

2. Automation Capabilities: Intercom provides more advanced automation capabilities, such as chatbots and AI-powered messaging, which can help businesses streamline their communication processes and provide better customer experiences compared to Drip.

3. Pricing Structure: Drip's pricing is based on the number of subscribers, while Intercom's pricing is based on the number of active users. This difference in pricing structure can make one platform more cost-effective for certain businesses depending on their specific needs and usage.

4. Customer Support: Intercom offers more robust customer support options, including live chat, phone support, and a dedicated customer success manager for higher-tier plans. In contrast, Drip's customer support is primarily limited to email and online resources, which may not be as comprehensive or responsive.

5. Focus on E-commerce: Drip is specifically tailored for e-commerce businesses, offering features such as detailed analytics, customer segmentation based on purchase behavior, and personalized product recommendations. Intercom, on the other hand, has a broader focus and caters to a wider range of industries beyond just e-commerce.

6. User Interface and Ease of Use: Intercom is known for its user-friendly interface and intuitive design, making it easier for users to navigate through the platform and set up various communication channels. Drip, while still user-friendly, may require a steeper learning curve for some users due to its more complex features and customization options.

In Summary, Drip and Intercom differ in their integrations, automation capabilities, pricing structure, customer support, focus on e-commerce, and user interface.

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Pros of Drip
Pros of Intercom
  • 0
    <a href="">Very Easy</a>
  • 168
    Know who your users are
  • 115
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful

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Cons of Drip
Cons of Intercom
    Be the first to leave a con
    • 7
      Changes pricing model all the time

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    What is Drip?

    It is the first ECRM–an Ecommerce CRM designed for building personal and profitable relationships with your customers at scale. It uses customer insight, data, and smarter email marketing automation at scale. With the best customer experience, your brand will never blend in.

    What is Intercom?

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

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    What companies use Drip?
    What companies use Intercom?
    See which teams inside your own company are using Drip or Intercom.
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    What tools integrate with Drip?
    What tools integrate with Intercom?

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    Blog Posts

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