What is Genesys PureCloud?
It is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more.
Genesys PureCloud is a tool in the Contact Management category of a tech stack.
Who uses Genesys PureCloud?
Pros of Genesys PureCloud
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Genesys PureCloud's Features
- Easy to deploy, Easy to use
- Customer Engagement
- Customer Experience
- Customer Satisfaction
- Customer Service
- Help Desk
- Predictive Dialer
Genesys PureCloud Alternatives & Comparisons
What are some alternatives to Genesys PureCloud?
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
CloudSponge imports address books from Linkedin, Facebook, Yahoo, Hotmail, MSN, Gmail, AOL, Outlook and Mac OS X Address Book. Use these addresses to Invite Friends, Find Friends, or whatever application you need. It can easily be plugged into your website in less than 5 minutes using our simple copy/paste HTML widget. For more advanced applications, we also have our Address Book API available.
It is an app that makes it fast and easy to add a new contact or look up an existing one. It works on both the iPhone and iPad, and it’s simple enough to use that it may actually make you want to manage your contacts.