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Happyfox vs Zendesk: What are the differences?
- Cost: HappyFox offers a more cost-effective pricing structure, particularly for small to medium-sized businesses, with more affordable plans compared to Zendesk. This can be a significant factor for organizations with limited budgets.
- Customization and Integration Options: Zendesk provides greater flexibility in terms of customization and integration options, allowing for more tailored solutions to meet specific business needs. This can be advantageous for companies with complex workflows and requirements.
- User Interface: HappyFox has a user-friendly and intuitive interface, making it easier for users to navigate and utilize the platform effectively. In contrast, Zendesk's interface might require a steeper learning curve for new users.
- Customer Support: Zendesk is known for its robust customer support with various support channels, including phone support, live chat, and extensive documentation. On the other hand, HappyFox's customer support options may be more limited in comparison.
- Ticketing System Features: Zendesk offers advanced ticketing system features such as automation, triggers, and macros, providing more efficiency in managing customer inquiries and requests. HappyFox, while functional, may have fewer advanced features in this regard.
- Scalability: Zendesk is designed to be highly scalable, accommodating the needs of large enterprises with thousands of users and complex support operations. HappyFox, while scalable to a certain extent, may face limitations in handling extensive growth and expansion.
In Summary, Zendesk excels in customization, scalability, and ticketing system features, whereas HappyFox stands out in cost-effectiveness, user interface, and customer support options.
We sell a high-touch, high ASP product (caskets) and have scaled to where we're adding several more customer service agents to our company. Customers often call or chat with us multiple times prior to the purchase and post-purchase, as these are emotional, time-sensitive purchases. Nearly every customer contacts us pre-purchase. We are a Shopify shop. Customer service is our brand.
We need a solution that allows whoever picks up the chat or phone to quickly see the history of that customer, their request, notes, and the status of their order. We need a powerful chat tool that can enable immediate engagement, have some basic automation, and allows users to drop in.
Finally, we also have some B2B customers (funeral homes) and expect this part of our business to grow significantly in 2021.
Hey Joshua,
Would recommend using Freshdesk as your tool of choice. It has a direct integration with Shopify and other tools including powerful B2B customer handling. It also satisfies all the requirements you’ve outlined including order history, interaction history, notes, tickets etc. Along with Omni channel integrations with chat (their own or other chat solutions), email, phone and so on.
My company, JindalX can help you set up your customer service automation and journeys along with helping handle any extra volume through our own customer service reps if required. Can provide you with a free assessment if needed? Let me know, I’m contactable at madhav.garg@jindalx.com
Best, Madhav
ActiveCampaign can do all of this for you. They have really great support. Their automation is second to none. They have a chat bot capability. They also have an integrated capability where you see everything related to the one customer in one spot - all their interactions with you, and can move the customer through your custom stages. If you do go with ActiveCampaign, I HIGHLY recommend that you take their paid training. It will really help you get up faster and understand the product deeper, and not waste time. I think they have the training every month. ActiveCampaign is difficult to learn on your own since it is so full featured. Sign up for a trial through a salesperson and then ask if it is possible to get in the class for less money. ActiveCampaign integrates with Shopify also.
If you don't go with ActiveCampaign, then Zoho would be my second choice. But their support and quality is not as good, they feel like a new product even though they have been in business a while. You keep having to get around their bugs, which you can, it is just annoying. ZohoOne may be less expensive than ActiveCampaign.
Both products are so full-featured that they both take quite a while to learn.
We needed a sophisticated help center solution as we provide extensive support with 3 support team tiers. Intercom is more about messaging and automation. We needed sub-tickets, tasks, reminders, SLAs, automation, and strong API connections. That's why we have chosen Zendesk and we are quite happy with that.
Pros of Happyfox
Pros of Zendesk
- Centralizes our customer support135
- Many integrations73
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan5
- Woopra integration4
- Proactive Customer Support3
- Remote and SSO authentication with CMSs like WordPress1
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Integrations0
