Happyfox vs Zendesk

Overview

Zendesk

Stacks8.4K

Followers5.0K

Votes354

Happyfox

Stacks14

Followers17

Votes0

Happyfox vs Zendesk: What are the differences?

Cost: HappyFox offers a more cost-effective pricing structure, particularly for small to medium-sized businesses, with more affordable plans compared to Zendesk. This can be a significant factor for organizations with limited budgets.
Customization and Integration Options: Zendesk provides greater flexibility in terms of customization and integration options, allowing for more tailored solutions to meet specific business needs. This can be advantageous for companies with complex workflows and requirements.
User Interface: HappyFox has a user-friendly and intuitive interface, making it easier for users to navigate and utilize the platform effectively. In contrast, Zendesk's interface might require a steeper learning curve for new users.
Customer Support: Zendesk is known for its robust customer support with various support channels, including phone support, live chat, and extensive documentation. On the other hand, HappyFox's customer support options may be more limited in comparison.
Ticketing System Features: Zendesk offers advanced ticketing system features such as automation, triggers, and macros, providing more efficiency in managing customer inquiries and requests. HappyFox, while functional, may have fewer advanced features in this regard.
Scalability: Zendesk is designed to be highly scalable, accommodating the needs of large enterprises with thousands of users and complex support operations. HappyFox, while scalable to a certain extent, may face limitations in handling extensive growth and expansion.

In Summary, Zendesk excels in customization, scalability, and ticketing system features, whereas HappyFox stands out in cost-effectiveness, user interface, and customer support options.

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Advice on Zendesk, Happyfox

Erman

Co-founder at Analyzify

Jul 2, 2022

Decided

We needed a sophisticated help center solution as we provide extensive support with 3 support team tiers. Intercom is more about messaging and automation. We needed sub-tickets, tasks, reminders, SLAs, automation, and strong API connections. That's why we have chosen Zendesk and we are quite happy with that.

27k views27k

Comments

Joshua

Product at Titan Casket

Jan 3, 2021

Needs adviceon

Shopify

We sell a high-touch, high ASP product (caskets) and have scaled to where we're adding several more customer service agents to our company. Customers often call or chat with us multiple times prior to the purchase and post-purchase, as these are emotional, time-sensitive purchases. Nearly every customer contacts us pre-purchase. We are a Shopify shop. Customer service is our brand.

We need a solution that allows whoever picks up the chat or phone to quickly see the history of that customer, their request, notes, and the status of their order. We need a powerful chat tool that can enable immediate engagement, have some basic automation, and allows users to drop in.

Finally, we also have some B2B customers (funeral homes) and expect this part of our business to grow significantly in 2021.

32.6k views32.6k

Comments

Detailed Comparison

Zendesk	Happyfox
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.	HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.;	Ticket Management, self-service portal, live-chat, mobile support, free trial, programmable api, scalability, collaborative tools
Statistics
Stacks 8.4K	Stacks 14
Followers 5.0K	Followers 17
Votes 354	Votes 0
Pros & Cons
Pros 135 Centralizes our customer support 73 Many integrations 60 Easy to setup 26 Simple 26 Cheap	No community feedback yet
Integrations
LiveChat Harvest Box Salesforce Sales Cloud BugHerd Woopra Mailchimp Olark Formstack Podio	OneLogin Magento Zoho CRM Zapier Jira Facebook G Suite SugarCRM Olark SnapEngage

What are some alternatives to Zendesk, Happyfox?

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Gorgias

It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

Related Comparisons

Happyfox vs Zendesk: What are the differences?

Cost: HappyFox offers a more cost-effective pricing structure, particularly for small to medium-sized businesses, with more affordable plans compared to Zendesk. This can be a significant factor for organizations with limited budgets.
Customization and Integration Options: Zendesk provides greater flexibility in terms of customization and integration options, allowing for more tailored solutions to meet specific business needs. This can be advantageous for companies with complex workflows and requirements.
User Interface: HappyFox has a user-friendly and intuitive interface, making it easier for users to navigate and utilize the platform effectively. In contrast, Zendesk's interface might require a steeper learning curve for new users.
Customer Support: Zendesk is known for its robust customer support with various support channels, including phone support, live chat, and extensive documentation. On the other hand, HappyFox's customer support options may be more limited in comparison.
Ticketing System Features: Zendesk offers advanced ticketing system features such as automation, triggers, and macros, providing more efficiency in managing customer inquiries and requests. HappyFox, while functional, may have fewer advanced features in this regard.
Scalability: Zendesk is designed to be highly scalable, accommodating the needs of large enterprises with thousands of users and complex support operations. HappyFox, while scalable to a certain extent, may face limitations in handling extensive growth and expansion.

In Summary, Zendesk excels in customization, scalability, and ticketing system features, whereas HappyFox stands out in cost-effectiveness, user interface, and customer support options.

Happyfox vs Zendesk

Overview