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  5. 3CX vs WhatsApp

3CX vs WhatsApp

OverviewComparisonAlternatives

Overview

WhatsApp
WhatsApp
Stacks438
Followers428
Votes19
3CX
3CX
Stacks40
Followers33
Votes0

3CX vs WhatsApp: What are the differences?

Introduction

In this article, we will compare 3CX and WhatsApp, two popular communication platforms, and highlight the key differences between them.

  1. Integration with Business Phone System: 3CX is a complete business phone system that offers advanced calling features such as call forwarding, IVR, call recording, and more. It integrates seamlessly with existing phone lines and hardware, allowing businesses to centralize their communication. On the other hand, WhatsApp is primarily a messaging platform that offers voice and video calling as additional features. It does not provide a complete business phone system integration like 3CX.

  2. End-to-End Encryption: WhatsApp offers end-to-end encryption for all messages and calls, ensuring that only the sender and receiver can access the content. This level of security is not available in 3CX, which relies on standard encryption protocols for transmitting data. Businesses that require heightened security for their communication may prefer using WhatsApp for this reason.

  3. User Base: WhatsApp has a massive user base with over 2 billion monthly active users worldwide. This widespread adoption makes it an ideal choice for businesses looking to reach a large audience or connect with customers on a personal level. 3CX, although widely used in the business community, does not have as large a user base as WhatsApp.

  4. Multi-Device Support: WhatsApp allows users to log in and use their account on multiple devices simultaneously. This means that messages and calls can be accessed from a smartphone, tablet, or computer, providing flexibility and convenience. 3CX, on the other hand, is primarily designed for use on dedicated hardware or through its desktop and mobile apps.

  5. Message Types: While both 3CX and WhatsApp support text messages, WhatsApp offers additional messaging features such as audio messages, location sharing, and the ability to send documents, images, and videos. These additional message types can be advantageous for businesses that require rich media communication with their customers.

  6. Third-Party Integrations: 3CX offers integrations with various third-party applications and tools, such as CRM systems, helpdesk software, and call center solutions. This allows businesses to streamline their workflows and leverage existing systems. WhatsApp, on the other hand, is more focused on its standalone messaging and calling capabilities and does not offer extensive integrations like 3CX.

In summary, 3CX is a comprehensive business phone system with advanced calling features and third-party integrations, while WhatsApp is primarily a messaging platform with a larger user base, end-to-end encryption, multi-device support, and additional message types. The choice between the two depends on the specific communication needs and priorities of the business.

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Detailed Comparison

WhatsApp
WhatsApp
3CX
3CX

It is a cross-platform mobile messaging app for iPhone, BlackBerry, Android, Windows Phone and Nokia. It allows users to send text messages and voice messages, make voice and video calls, and share images, documents, user locations, and other media.

It is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry it can accommodate to your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost.

Statistics
Stacks
438
Stacks
40
Followers
428
Followers
33
Votes
19
Votes
0
Pros & Cons
Pros
  • 16
    Free
  • 3
    Easy to carry on with contact
Cons
  • 1
    Centralized
  • 1
    No privacy
  • 1
    Maximum to 8 person video call
No community feedback yet

What are some alternatives to WhatsApp, 3CX?

Viber

Viber

It is a cross-platform instant messaging and voice over IP application provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms.

Aircall

Aircall

Aircall is an app that you can install and setup in a few minutes. It lets you buy one or several phone numbers across the world, add teammates to your dashboard, and place & receive calls on your existing devices. Everything is managed inside the Aircall app.

RingCentral

RingCentral

Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.

AnyRoom

AnyRoom

Create unique conference rooms on demand, without having to reuse the same IDs. Self-hosted free option works for most, but commercial licensing is available for more features and support.

Dynamo

Dynamo

It is a graphical programming interface that provides designers access to parametric modeling and data-driven customized workflows for building information modeling (BIM). It can run as an addin for Autodesk Revit and Autodesk Vasari, with the ability to manage Revit project files and family definitions, or it can run as a standalone program. It allows users to control complex geometry, construct parametric relationships, manage data, and automate tasks.

Dialpad

Dialpad

It is a pure-cloud business communication platform that's in tune with the way your team works . Connect your team with a business communication platform that powers voice, video, messages, and meetings across your existing devices.

Signal App

Signal App

It is a cross-platform messaging app. Privacy isn’t an optional mode – it’s just the way that Signal works. Every message, every call, every time.

Grasshopper

Grasshopper

Sound more professional and stay connected with Grasshopper, the Virtual Phone System designed for entrepreneurs. Grasshopper works just like a traditional phone system, but requires no hardware to purchase or software to install.

Google Voice

Google Voice

Stay connected, organized, and on task with an easy-to-use phone solution that fits organizations of any size.

OpenPhone

OpenPhone

All-in-one phone system for startups and small businesses. It adds a work phone number to your existing devices. No need to carry two phones or extra SIM cards.

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