What is Casengo?
Simple, solid and beautiful social customer support software, helping you provide service with a human touch. Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk.
Casengo is a tool in the Customer Support category of a tech stack.
Key Features
Multiple usersuniversal inboxEmailMulti MailboxMulti BrandChatTwitterFacebookCall loggingMulti-brand supportLabelsFiltersCollaborate with co-workersMacrosCustomize chatOnline/offline statusPre-chat formMultiple LanguagesKnowledge base / FAQ
Casengo Pros & Cons
Pros of Casengo
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Cons of Casengo
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Casengo Alternatives & Comparisons
What are some alternatives to Casengo?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
