What is Cisco Unified Contact Center Express?
It provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.
Cisco Unified Contact Center Express is a tool in the Call Center as a Service category of a tech stack.
Who uses Cisco Unified Contact Center Express?
Cisco Unified Contact Center Express's Features
- Agent and supervisor experience
- Get insight on customer experience
- Seamless omnichannel interactions
Cisco Unified Contact Center Express Alternatives & Comparisons
What are some alternatives to Cisco Unified Contact Center Express?
It is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. It helps businesses manage calls, improve customer service and compete more effectively.
Single platform for Calls & Messages. API Based with CRM Plugins. Connect Real, Virtual & Remote Agents with Phone Numbers in Every Country.
By employing professional contact centres (like ours) that utilize inbound/outbound phone & email support, social media management, & back office support — companies have been able to alleviate the stress of operating their own support team & in turn — take a huge weight off their shoulders. Outsourcing customer support helps emerging companies increase customer retention while helping them to stay ahead of their competition.