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Crisp vs Drift: What are the differences?
What is Crisp? Simple Customer service built for startups. Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
What is Drift? A messaging app that helps you grow your business. Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Crisp and Drift can be primarily classified as "Customer Support Chat" tools.
Some of the features offered by Crisp are:
- Chat with your customers for free
- Apps for any device
- Offline email responses
On the other hand, Drift provides the following key features:
- Know who your users are and what they are doing with live customer data
- Segment in real-time with up to date data from your app or 3rd party integrations
- Enhanced User and Company profiles
Formlabs, Kraut Computing, and Zenfulfillment are some of the popular companies that use Drift, whereas Crisp is used by StreamJar, cSite, and mkdev. Drift has a broader approval, being mentioned in 32 company stacks & 9 developers stacks; compared to Crisp, which is listed in 29 company stacks and 4 developer stacks.
Pros of Crisp
- Real-time visualization of clients6
- Instant chat4
- Auto-messaging4
- Mac app2
- Customer support1
- In-app messaging as well as email1
- Know who your users are1
- Direct chat with customers on your site1
- Usage tracking1
Pros of Drift
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What is Crisp?
What is Drift?
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What companies use Crisp?
What companies use Drift?
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